Change Management Support

• With guidance, contribute to the execution of OCM activities aligned with project goals and stakeholder needs.
• Assist in assessing readiness for change at individual, team, and organizational levels.
• Support the development of tactics to enable smooth implementation and overcome resistance to change.
• Participate in drafting initiative‑specific deliverables such as change impact assessments, stakeholder analyses, and resistance management plans.
• Help monitor change adoption progress and identify opportunities for improvement.

Communication & Engagement

• Develop clear, engaging, and audience‑appropriate communications (emails, newsletters, intranet content, posters, presentations, etc.).
• Assist in creating multimedia collateral—videos, infographics, brochures—supporting change awareness and understanding.
• Communicate complex ideas in simple, accessible language tailored to diverse stakeholder groups.

Training & Learning Support

• Contribute to training needs assessments and the development of learning materials.
• Support delivery of training sessions for individuals, teams, and leaders.
• Help maintain training assets and update content as needed.

Collaboration & Project Support

• Work closely with OCM Managers and Leads to ensure alignment with broader change strategies.
• Participate in workshops, feedback sessions, and stakeholder briefings to gather insights and refine approaches.
• Assist with special OCM projects as assigned.
• Support the collection and interpretation of adoption metrics, stakeholder feedback, and other data to inform change sustainment planning.

Required Skills & Capabilities

• Strong written, verbal, and visual communication skills in English; additional languages (especially German, Dutch or other European languages) are a plus.
• Ability to simplify complex concepts and structure messages effectively for different audiences.
• Familiarity with Microsoft Office tools (PowerPoint, Word, Excel, SharePoint).
• Creative mindset with interest in using design tools (e.g., Adobe Creative Cloud or similar) for basic graphic or video editing.
• Basic understanding of change management methodologies (e.g., ADKAR, Prosci, CMBoK).
• Organised, detail‑oriented, and capable of coordinating multiple tasks simultaneously.
• Strong analytical thinking and willingness to interpret stakeholder insights and data.
• Proactive, adaptable, and eager to learn in a fast‑paced, matrixed environment.
• Ability to work both independently and collaboratively with cross‑functional teams.

Preferred / Desirable Skills

• Interest in Business Process Improvement, Knowledge Management, or Instructional Design.
• Experience or coursework related to digital transformation, organizational behavior, psychology, or communications.
• Familiarity with dashboard or reporting tools (e.g., Power BI, ServiceNow).
• Experience or willingness to explore AI‑assisted tools (Copilot, ChatGPT, etc.) for drafting communications, analysing data, or enhancing stakeholder engagement.
• Exposure to enterprise environments or university projects involving change, communication, or training.