TELUS Digital is hiring fresher’s and experienced candidates for the role of Product Technical Support Specialist. The complete details about role are as follows.
TELUS Digital Recruitment For Product Technical Support Specialist
Company : TELUS Digital
Role : Product Technical Support Specialist
Degree : Any Bachelor’s Degree
Batches : 2026 – 2022
Experience : Fresher’s upto 3 Year’s
Salary : 3 – 8 LPA* (Expected)
Location : Noida, Uttar Pradesh, India
Job Description:
This is a Product Technical Support Specialist position at TELUS Digital. The role is designed to support the day-to-day operations of the team while ensuring high standards of service and quality. The selected candidate will be responsible for handling assigned tasks efficiently, interacting with internal teams and external stakeholders, and contributing to the overall success of the department.
This Product Technical Support Specialist position offers a good opportunity to learn, grow, and build a strong foundation in the respective domain. The Product Technical Support Specialist role requires a professional attitude, willingness to take ownership of work, and the ability to adapt to changing priorities. It is suitable for candidates who are looking for a stable career path in a reputed organization.
Qualifications & Skills :
- Fluent in English (both oral and written)
- 1+ years of experience in a client-facing technical role, preferably with the ability to understand and troubleshoot issues with cloud solutions.
- Supporting customers with service level agreements (SLAs), preferably in hours, utilizing a ticket system such as Zendesk.
- Excellence in task prioritization and evaluation of situational urgency.
- Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
- Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
- Coming from a technical background
- Experience working with top-tier customers.
- Experience working with REST APIs.
- Experience working with JIRA, Confluence, Airtable, and other project tools.
Roles and Responsibilities :
- Work with our customers’ and partners’ developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback.
- Collaborate with your teammates and Engineering teams including filing JIRAs to report reproducible bugs.
- Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs.
How To Apply For TELUS Digital Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
TELUS Digital Apply Link: Click Here
Telegram Group : Click here
Join our WhatsApp Group: Click here
All Jobs : Click here
About TELUS Digital :
TELUS Digital is a well-established and reputed organization with a strong presence in its industry. The company is known for delivering quality products and services while maintaining high professional standards.
TELUS Digital offers a supportive work environment that encourages learning, growth, and career development. Employees are given opportunities to enhance their skills and take on greater responsibilities over time. The organization values integrity, teamwork, and customer satisfaction, and continuously works towards creating a positive impact in the market.