Sutherland is hiring fresher’s and experienced candidates for the role of Technical customer support. The complete details about role are as follows.
Sutherland Recruitment For Technical customer support
Company : Sutherland
Role : Technical customer support
Degree : Bachelor’s Degree
Batches : 2026 – 2023
Experience : Fresher’s upto 2 Year’s
Salary : 3 – 6 LPA* (Expected)
Location : Thane, Maharashtra, India
Job Description:
This is a Technical customer support position at Sutherland. The role is designed to support the day-to-day operations of the team while ensuring high standards of service and quality. The selected candidate will be responsible for handling assigned tasks efficiently, interacting with internal teams and external stakeholders, and contributing to the overall success of the department.
This Technical customer support position offers a good opportunity to learn, grow, and build a strong foundation in the respective domain. The Technical customer support role requires a professional attitude, willingness to take ownership of work, and the ability to adapt to changing priorities. It is suitable for candidates who are looking for a stable career path in a reputed organization.
Qualifications & Skills :
- Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a service-oriented mindset
- Demonstrated Technical Support and Troubleshooting abilities for software, hardware, or technical platforms
- Solid Analytical Skills to interpret issues, identify root causes, and propose effective solutions
- Clear and professional verbal and written communication skills
- Ability to work on-site in Thane and manage shifts as required by business needs
- Experience in a technical support or contact center environment is preferred
- Comfort using CRM, ticketing tools, and basic productivity software
- Relevant education in IT, Computer Science, Engineering, or a related field is an advantage
Roles and Responsibilities :
- Respond to customer inquiries through phone, email, chat, or ticketing systems
- Diagnose and troubleshoot technical issues related to products or services
- Provide timely and accurate resolutions to customer problems
- Guide customers step-by-step through solutions
- Document all cases accurately in internal systems
- Collaborate with cross-functional teams to escalate complex issues
- Monitor recurring problems and provide feedback for product/service improvement
- Maintain high standards of customer satisfaction
- Adhere to defined service-level agreements (SLAs)
- Follow established support procedures and guidelines
How To Apply For Sutherland Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About Sutherland :
Sutherland is a well-established and reputed organization with a strong presence in its industry. The company is known for delivering quality products and services while maintaining high professional standards.
Sutherland offers a supportive work environment that encourages learning, growth, and career development. Employees are given opportunities to enhance their skills and take on greater responsibilities over time. The organization values integrity, teamwork, and customer satisfaction, and continuously works towards creating a positive impact in the market.