Capgemini is hiring fresher’s and experienced candidates for the role of Software Engineer Intern. The complete details about role are as follows.
Capgemini Recruitment for L1 Techincal support
Company : Capgemini
Role : L1 Techincal support
Degree : Bachelor’s degree
Batches : 2025 – 2022
Experience : Fresher’s & Experienced
Salary : 3 – 6 LPA (Expected)
Location: Bangalore, India
Job Description:
The L1 Technical Support Engineer is the first point of contact for users experiencing technical issues with hardware, software, applications, networks, or IT services.
The role involves receiving and logging incidents, performing initial troubleshooting, resolving basic technical issues, and escalating complex problems to L2/L3 support teams when required.
Qualifications & Skills :
- Any Bachelor’s Degree
- Good communication skills Willing to work in helpdesk call taking profile
- Willing to work in 24/7 rotational shifts
- Basic understanding of computers
- Basic understanding of MS office apps
- Experience in helpdesk is an added advantage
- L1 Techincal support
- Voice process
Roles and Responsibilities :
- Provide first-level technical support to users through phone, email, chat, or ticketing tools.
- Log, categorize, prioritize, and track incidents in an IT Service Management (ITSM) tool.
- Troubleshoot common Windows, software, hardware, network, and application-related issues.
- Handle password resets, account lockouts, software installation, printer issues, and basic connectivity problems.
- Perform basic troubleshooting for LAN/Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues.
- Follow standard operating procedures and knowledge-base articles to resolve incidents.
- Escalate unresolved or complex issues to L2/L3 teams with appropriate troubleshooting details.
- Monitor tickets and ensure incidents are resolved within agreed SLA timelines.
- Communicate clearly with users and provide regular updates on ticket status.
- Maintain proper documentation of troubleshooting steps and resolutions.
- Follow IT security policies, access-control procedures, and company standards.
- Identify recurring issues and report them to the appropriate support team.
- Participate in shift-based support, including weekends or rotational shifts, if required.
How To Apply For Capgemini Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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