ZOHO is hiring Fresher’s and Experienced candidates for Presales and Technical Support Engineers Role. The complete details about Drive are as follows.
Job Details :
ZOHO Hiring | Presales and Technical Support Engineers
Company : ZOHO
Job Role : Presales/Technical Support Engineers
Degree : Any Graduate
Batch : 2024 and Below
Experience : 0 – 5 Year’s
Salary : 3 – 20 LPA* (Expected)
Location : Chennai, India
Job Description :
We are looking for Technical support cum Customer success executives, who can handle both roles for Zoho’s Analytics Plus product.
2. Technical Support Engineer
ZOHO – Required Qualifications & Skills :
1. Presales Engineer :
- Education in Computer Science, Engineering or a related field is preferred.
- Good Communication Skills
- Prior experience in pre-sales or technical consulting ideally within Business Intelligence or Data Analytics will be an added advantage
- Strong knowledge of BI platforms, along with experience in data management (data warehousing, ETL processes, and data modeling).
- Experience in designing and execution of POCs to showcase product effectiveness with real-world use cases.
- Knowledge in SQL, APIs, scripting languages (Python,R), and large-scale deployments.
- Familiarity with cloud (AWS, Azure, Google Cloud) and on-premise deployment.
- Experience in responding to technical sections of RFPs and RFIs.
- Strong problem-solving skills and a customer-first mindset to ensure satisfaction throughout the presales cycle.
2. Technical Support Engineer :
- Education in Computer Science, Engineering or a related field is preferred.
- Candidate should have excellent communication skills with a neutral accent.
- Should have technical expertise in handling any IT helpdesk/technical support
- Should have the urge to learn new technologies and be a self-learner
- Should be ready to handle customers in all modes of communication (including calls, remote, chat, and emails)
- Should be adaptable to rotating shifts across different time zones.
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SQL and exposure to databases, working with any BI tool is preferred.
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Roles and Responsibilities :
1. Presales Engineer :
- Solution Demonstrations: Conduct detailed product demonstrations, showcasing the value, features of the solution.
- Technical Discovery: Collaborate with clients and prospects to understand their business needs, data challenges, and technical environments.
- Proof-of-Concept (POC): Lead POCs to demonstrate the feasibility and effectiveness of the solution in the customer’s environment.
- RFP/RFI Responses: Assist with technical responses for requests for proposals (RFPs) and requests for information (RFIs) by addressing specific business and technical requirements.
- Sales Support: Work closely with the sales team to develop tailored strategies for client engagements, presenting the technical and business benefits of solutions.
- Customer Success: Provide technical guidance and support throughout the sales process to ensure successful adoption and satisfaction.
- Product Expertise: Stay updated on product developments, industry trends, and competitor offerings.
- Stakeholder Communication: Effectively communicate with both technical and non-technical stakeholders at all levels of the organization.
- Client Feedback: Liaise with Product Managers to provide feedback from clients about product requirements, feature requests, and improvements, helping shape the product roadmap.
2. Technical Support Engineer :
- Candidate should be responsible for handling a customer as a technical account manager and be a SPOC for the customers to travel along with them during their tenure with us.
- Should be able to work closely with the customer and their management team to understand their business requirements, direction and be proactive in delivering solutions through our product, and ensure that the usage of the product is happening to its full potential.
- Should be able to liaise between the customer and the internal teams to delivering the best to the customer
- Should be able to perform a regular health check and retention checks to keep the customer always under our visibility
- Should be able to identify opportunities and up-sell product and professional services to customers
- Should be ready to provide training, and collect reviews and case studies from customers when required.
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To Apply Through Direct link:-
- Step 1:- Click below Apply Now link.
- Step 2:– You will be redirected to the career page of the company.
- Step 3:– Fill in all required details in the form for which job you are applying:
- Step 4:- Click on Submit Button.
- Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
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Interested candidates can apply to the drive before link expires.
ZOHO Apply link : Click Here
Note:– Only shortlisted candidates will receive the call letter for further rounds.
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About ZOHO Company :
Zoho is one of the world’s most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.