Wipro is hiring fresher’s and experienced candidates for the role of Production Agent L1. The complete details about role are as follows.
Wipro Off Campus Hiring For Production Agent L1
Company : Wipro
Role : Production Agent L1
Degree : Any Graduate
Batches : 2026,2025,2024,2023
Experience : Fresher’s and upto 1 Year
Salary : 3 – 6 LPA* (Expected)
Location : Hyderabad, India
Job Description:
Wipro is hiring for the Production Agent L1 role, an entry-level opportunity focused on providing technical and customer support to clients. The position involves handling customer queries through telephone and email, understanding their concerns, providing step-by-step assistance and resolving issues within the agreed service levels.
This role is suitable for graduates who have good communication skills, basic computer knowledge and an interest in technical support or customer service. Candidates should be comfortable documenting issues, following standard support procedures and escalating complex problems to the appropriate team.
Qualifications & Skills :
- Any graduate degree from a recognized university
- Good verbal and written communication skills
- Basic computer knowledge
- Basic understanding of hardware, software and operating systems
- Good customer-service skills
- Problem-solving and troubleshooting ability
- Ability to understand customer issues and provide step-by-step solutions
- Good documentation skills
- Ability to follow defined processes and SLAs
- Willingness to learn new products and technologies
- Ability to work effectively as part of a team
Roles and Responsibilities :
- Handle incoming customer requests through phone and email.
- Understand the customer’s issue and collect the required details.
- Record customer information and accurately document the reported problem.
- Track queries, troubleshooting steps and final resolutions.
- Resolve customer issues according to defined processes and SLAs.
- Use internal knowledge bases, FAQs and support resources to find appropriate solutions.
- Guide customers through troubleshooting steps in a clear and professional manner.
- Help customers understand product features and navigate relevant options.
- Escalate serious or unresolved issues to the Team Leader or appropriate support team.
- Follow up with customers when required and collect feedback.
- Maintain accurate records of calls, emails and resolutions.
- Attend product and process training to stay updated.
- Identify frequently occurring problems and help improve support documentation.
- Maintain productivity and quality standards expected for the process.
How To Apply For Wipro Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
Wipro Apply Link: Click Here
Telegram Group : Click here
Join our WhatsApp Group: Click here
All Jobs : Click here
About Wipro :
Wipro Limited is a global technology services and consulting company headquartered in Bengaluru, India. The company works with organizations on digital transformation, technology services, consulting, engineering and business operations. Wipro has a large international workforce and serves clients across multiple industries and countries. The company also offers career opportunities across technical support, IT services, engineering, consulting and business operations.