Startek x Zomato is hiring fresher’s and experienced candidates for the role of Chat + Voice Process. The complete details about role are as follows.
Startek x Zomato Recruitment For Chat + Voice Process | Work From Home
Company : Startek x Zomato
Role : Chat + Voice Process
Degree : 12th pass / Undergrad / Graduates
Batches : Any Batch
Experience : Fresher’s and upto 1 year’s
Salary : 1.5 – 2 LPA (Expected)
Location: Work From Home
Job Description:
Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring for the Zomato Customer Delight (CD) process on a permanent Work From Home basis. This is a customer support role where you will handle customer queries related to Zomato orders, payments, deliveries, refunds, cancellations, and overall customer experience.
As a Customer Support Executive for the Zomato CD process, you will be the first point of contact for customers. Your main responsibility is to resolve queries quickly and politely while maintaining high customer satisfaction scores. You will work completely from home using your own laptop and stable internet connection.
The role involves both chat and voice support in a rotational shift environment. Freshers as well as candidates with up to 2 years of experience can apply.
Were hiring for Zomato Blended Process – Work From Home!
- Role: Customer Support Executive – Chat + Voice
- Location: Work From Home – India
- Eligibility: 12th pass / Undergrad / Graduates – Freshers + Experienced both
- Salary Breakdown:
- Freshers: CTC 18k CTC | Take home 14K/month
- Experienced 6m+: CTC 19K | Take home 15K/month
- Bonus: Quarterly bonus up to 1,929/-
- Benefits: PF + ESIC
- Work Details:
- Shifts: Rotational 9hr shifts, Night shifts included
- Week Off: Rotational
- Leaves: No leaves for first 90 days | No festival leaves
- Setup: Own laptop + stable high-speed wifi required
- What we need from you:*
- Languages: Excellent Hindi + English verbal skills
- Vibe: Great communication, customer-first attitude
Contact-8077330128
Qualifications & Skills :
- 12th Pass / Graduates / Undergraduates eligible
- Freshers and experienced candidates (0–2 years) can apply
- Excellent communication skills in English and Hindi
- Good problem-solving and customer handling skills
- Must have own laptop (minimum 8 GB RAM, Windows 10)
- Stable Wi-Fi connection (minimum 30–40 Mbps recommended)
- Comfortable working in rotational shifts including night shifts
- Immediate joiners preferred
Roles and Responsibilities :
- Handle inbound customer queries related to food orders, delivery status, payments, refunds, and cancellations
- Provide clear and helpful responses via chat and/or voice
- Ensure timely resolution of issues while following company guidelines
- Maintain accurate records of customer interactions
- Meet daily targets and quality parameters
- Work in rotational 9-hour shifts (including night shifts)
- Follow 6 days working schedule with 1 rotational week off
How To Apply For Startek x Zomato Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About Startek x Zomato :
Startek (Aegis Customer Support Services Pvt. Ltd.) is a leading business process outsourcing (BPO) and customer experience company. It provides voice, chat, and digital support services for major brands across food delivery, e-commerce, BFSI, and other sectors. Startek operates across multiple cities in India and offers both office-based and Work From Home opportunities.