HCLTech is hiring Fresher’s candidates for Global Service Desk Role. The complete details about Drive are as follows.
Job Details :
HCLTech Recruitment For Global Service Desk
Company : HCLTech
Job Role : Global Service Desk
Degree : Any Graduate
Batch : 2024 -2021
Experience : Fresher’s
Salary : 3 – 5 LPA* (Expected)
Location : Lucknow, Nagpur, India
Job Description :
As a Global Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You will be responsible for resolving issues, managing incidents, and providing excellent customer service to ensure a seamless IT experience.
HCLTech – Required Qualifications & Skills :
- UG Degree: Any Fresher Graduate
- Graduation passing Year: 2021/2022/2023/2024
- CTC offered as per the standard HCLTech grid applicable (Basis 60% and above Percentage Eligibility Criteria)
- Service Agreement for 12 Months (as applicable). In case you leave before completing 12 months, you are liable to pay 50K to the organization.
- Location – Lucknow/Nagpur
- Role – Global Service Desk
Skills:
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication abilities.
- Proficient in using ticketing systems and remote support tools.
- Customer-focused mindset with a commitment to service excellence.
- Ability to work in a fast-paced environment and manage multiple tasks.
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Roles and Responsibilities :
- Develop strong knowledge on various regions, office locations and business units to better understand client requirements and assist.
- Processing amendments/adjustments on an Engagement
- Engagement management, reporting and analysis.
- Raising client Invoices.
- Respond to user inquiries and issues via phone, email, or chat.
- Diagnose and troubleshoot hardware, software, and network problems.
- Log and track all incidents and requests in the ticketing system.
- Escalate complex issues to the appropriate teams when necessary.
- Provide timely and effective communication to users regarding incident status.
- Create and maintain documentation of processes, procedures, and FAQs.
- Assist in the onboarding and training of new team members.
- Participate in continuous improvement initiatives to enhance service delivery.
- Always ensure accuracy, clarifying issues within team prior to delivery as appropriate.
- Collaborate with team to ensure service level agreements are met.
- Record and maintain accurate activity information tracking through to timely closure.
- Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.
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To Apply Through Direct link:-
- Step 1:- Click below Apply Now link.
- Step 2:– You will be redirected to the career page of the company.
- Step 3:– Fill in all required details in the form for which job you are applying:
- Step 4:- Click on Submit Button.
- Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
Recruitment Process:
- Application: Submit your resume through their careers page.
- Interviews: May include HR screening, technical interviews, and situational judgment tests.
Apply To All The Jobs ( Fresher’s & Expereinced ) : Click Here
Interested candidates can apply to the drive before link expires.
HCLTech Apply link : Click Here
Note:– Only shortlisted candidates will receive the call letter for further rounds.
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About HCLTech Company :
HCL Technologies Limited is an Indian multinational information technology consulting company headquartered in Noida. Founded by Shiv Nadar, it was spun out in 1991 when HCL entered into the software services business. The company has offices in 60 countries and over 220,000 employees.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.