Concentrix is hiring fresher’s and experienced candidates for the role of Sr. SME-Operations. The complete details about role are as follows.
Concentrix Recruitment For Sr. SME-Operations
Company : Concentrix
Role : Sr. SME-Operations
Degree : Graduate, B-Tech automobile
Batches : 2025,2024,2023,2022,2021
Experience : 1 – 3 Year’s
Salary : 3 – 12 LPA (Expected)
Location: Pune, India
Job Description:
Experience – SME needs to be a certified diagnostic expert / certified maintenance technician / certified system technician, having prior experience of working with a luxury automotive dealer/retail. Should have hands-on experience of working on luxury automobiles. Prior experience with MBIL dealer will be a preference.
Qualifications & Skills :
Educational Qualification: Graduate (automobile) B-Tech automobile is preferred
Key skills & knowledge:
- The technical expert/SME must have profound expertise and understanding of four-wheeler systems.
- Special focus on engines, transmissions, chassis, and electrical components of internal combustion engine (ICE) vehicles.
- Familiarity with hybrid and electric vehicle technologies is crucial.
- The candidate should be knowledgeable about the latest technologies and current car models.
- Includes competitor offerings in the market.
- They should be skilled in identifying the root causes of issues reported by customers.
- Information may come from case managers on the floor, dealers, or examination of the case history.
- Excellent verbal and written communication skills.
- Overall should be a good team player with willingness to learn and drive to achieve.
- Good Excel skills and Reporting knowledge.
- Should be Certified Maintenance Technician/Certified diagnostic expert
- Should be adept at analyzing data from the contact center to provide valuable insights that can enhance design and technical aspects within the organization.
- Must also be capable of designing technical training programs for frontline executives based on assessed training needs.
- Effective collaboration with various teams and stakeholders, such as dealerships, service teams, engineers, and the product design team, is essential.
- Should have hands on experience working with luxury automobile brand.
Roles and Responsibilities :
- Coordinate with Client team and Advisors
- Client/Customer/People Management
- Handle Escalations
- Real time support to frontline agents for any technical (automobile) issues
- Connect with customers of luxury automobile brand to get information in order to diagnose the problem and provide technical explanation.
- Get into daily/weekly/monthly connects or reviews with clients and internal stakeholders to share analysis, challenges, updates, etc.
- Regular reporting to create visibility of the insights and challenges to stake holders
- Create, Plan and design trainings for the frontline agents
- Should confidently be able to provide the RCA for any escalations / case in detailed within the required TAT
- Knowledge transfer to advisors for effective resolution of customer concerns
- Maintain knowledge base and update on timely manner
- Launch and conduct knowledge test to gauge knowledge retention
How To Apply For Concentrix Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About Concentrix :
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.