Wipro is hiring Fresher’s and experienced candidates for L1 Tech Support Engineer Role. The complete details about Drive are as follows.
Job Details :
Wipro Hiring For L1 Tech Support Engineer
Company : Wipro
Job Role : L1 Tech Support Engineer
Degree : Any Graduate
Batch : 2024 – 2021
Experience : 0 – 1 Year
Salary : 2.5 – 5 LPA* (Expected)
Location : Bangalore, India
Job Description :
Wipro is a global IT services company that often hires for various roles, including L1 (Level 1) Tech Support Engineers. The role typically involves providing technical assistance and support to end-users, troubleshooting hardware/software issues, and resolving queries to ensure smooth IT operations.
Wipro – Required Qualifications & Skills :
- Graduates are eligible to apply
- CCNA or equivalent networking qualifications
- Accuracy and attention to detail
- Excellent written language and comprehension
- Aptitude to comprehend articles and good analytical skills
- Ability to multitask
- MS Excel
- Neutral Voice and Accent and call management
- Process Knowledge
- Shift : Night Shift.
Soft Skills:
- Strong communication skills to interact with users.
- Problem-solving abilities and attention to detail.
- Ability to work under pressure and handle multiple tasks.
Roles and Responsibilities :
- Handles direct customer inquiries
- Provides technical support to customers.
- Troubleshoots and repair solutions. Understand network architecture required to support VoIP services.
- Recommends network hardware, software and design elements.
- Answers technical questions, solve technical problems and suggest appropriate workarounds.
- Provides quick and accurate handling of support interactions ? phone, chat, screen sharing & email.
- Handles and resolve customer inquiries, questions, complaints, and concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
- Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
- Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
Salary & Benefits:
- Salary varies depending on location, experience, and skill level but typically ranges between ₹2.5-4 lakh per annum for entry-level roles in India.
- Benefits might include health insurance, paid time off, career development programs, and opportunities for growth within the company.
Apply To All The Jobs ( Fresher’s & Expereinced ) : Click Here
Interested candidates can apply to the drive before link expires.
Wipro Apply link : Click Here
Note:– Only shortlisted candidates will receive the call letter for further rounds.
About Wipro Company :
Wipro Limited is a leading global information technology, consulting and business process services company. Wipro is recognized globally for its comprehensive portfolio of services, practitioners’ approach to delivering innovation, and as an organization with a wide commitment to sustainability and business ethics.