Tech Mahindra Recruitment For Internation Voice Process- Bangalore

Tech Mahindra Recruitment For Internation Voice Process- Bangalore

Here’s a comprehensive and detailed job description for the Customer Retention – Voice/Blended Process role at Tech Mahindra, tailored for candidates with 0–5 years of experience in BPO voice processing or similar industries.

Job Title: Customer Retention – Voice/Blended Process

Company: Tech Mahindra
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Experience Required: 0–5 years
Education: 12th Pass or Any Graduate
Work Location: Multiple locations including Noida, Mumbai, Chennai, Pune
Shift: Rotational Shifts including Night Shifts
Salary Range: ₹1.5 LPA – ₹3.25 LPA (may vary based on location and experience)

Job Overview

As a Customer Retention Executive in the Voice/Blended Process at Tech Mahindra, you will be responsible for handling international customer calls to provide exceptional service and resolve queries related to products and services. Your role is pivotal in ensuring customer satisfaction and loyalty by addressing their concerns promptly and efficiently.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound international customer calls to address inquiries, complaints, and support requests.
• Issue Resolution: Resolve customer queries related to products/services in a timely and efficient manner, ensuring first-call resolution whenever possible.
• Collaboration: Work collaboratively with team members to achieve daily targets and goals, contributing to the overall success of the customer support team.
• Documentation: Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Feedback Management: Gather customer feedback and share insights with relevant departments to improve products, services, and customer experience.
• Compliance: Adhere to company policies, procedures, and compliance standards, ensuring that customer interactions align with legal and regulatory requirements.
• Handle international customer calls to provide exceptional customer service.
• Resolve customer queries related to products/services in a timely and efficient manner.
• Collaborate with team members to achieve daily targets and goals.

Desired Candidate Profile

• Experience: 0–5 years of experience in BPO voice processing or similar industry.
• Communication Skills: Excellent English language proficiency (both written and spoken) with strong listening skills for effective call handling.
• Technical Skills: Basic computer literacy and familiarity with customer management systems.
• Interpersonal Skills: Ability to work under pressure, handle stressful situations, and de-escalate conflicts with professionalism.
• Adaptability: Willingness to work in rotational shifts, including night shifts, weekends, and public holidays.
• Customer-Centric: A client-first approach with the ability to understand and address customer problems effectively.
• Excellent English language proficiency (written & spoken).
• Strong listening skills for effective call handling.
• Ability to work on rotational shifts including night shifts.

Compensation and Benefits

• Salary Package: ₹1.5 LPA – ₹2.25 LPA (may vary based on location and experience).
• Performance Incentives: Opportunity to earn additional incentives based on performance metrics.
• Health Insurance: Comprehensive medical insurance coverage.
• Provident Fund: Contribution to the Provident Fund for financial security.
• Paid Time Off: Benefits include paid sick leave and vacation time.
• Cab Facility: Pick-up and drop-off services are available from home, subject to location boundaries.

Application Process

Interested candidates can share their CVs or contact the following HR representatives for more information:

• Deepti: 7428878070

• Susmitha: 8122374882

• Mehak: 8810962804

• Sneha: 8350975223

 

Tech Mahindra Apply Link:   Click Here

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🎤 Commonly Asked Interview Questions

General & Behavioral

1. Tell me about yourself.
2. Why do you want to work at Tech Mahindra?
3. What do you know about our company?
4. Where do you see yourself in 5 years?
5. Why should we hire you?

Customer Service & Situational

1. How would you handle a difficult or angry customer?
2. Describe a time when you went above and beyond for a customer.
3. How do you handle constructive criticism?
4. Can you provide an example of a time you resolved a challenging customer issue?
5. What steps would you take if you didn’t know the answer to a customer’s question?

Technical & Process-Oriented

1. What is the difference between voice and non-voice processes?
2. How do you ensure accuracy when handling customer data?
3. What tools or software are you familiar with for customer service?
4. How do you prioritize tasks when handling multiple customer issues simultaneously?
5. Explain the importance of customer retention in a BPO setting.

Interview Preparation Tips

• Research the Company: Understand Tech Mahindra’s services, culture, and recent news to demonstrate genuine interest.
• Practice Communication: Engage in mock interviews to enhance your verbal skills and confidence.
• Understand the Role: Familiarize yourself with the responsibilities and expectations of the customer retention position.
• Prepare Scenarios: Use the STAR method (Situation, Task, Action, Result) to structure responses to behavioral questions.
• Dress Professionally: Even for virtual interviews, maintain a professional appearance and environment.