TCS BPS Walk-in drive at TCS Indore | 10th June 25

Join our TCS BPS Walk-in drive at TCS Indore and explore limitless opportunities (0-6 months experience)
Job Role: Back Office Operations
(Transaction Processing)
Date and Time: 10th June 25 | 9am-11AM

Work location : TCS Indore

Walk-in Drive Location: TCS Indore scheme No. 151 & 169B, Super Corridor, Indore (M.P)

Eligibility and Selection Process:
Full-time graduates from streams B.Com, BAF, BBI, BBA, BCA, BBM, BMS, BA, B.Sc (except Agriculture/Horticulture) – for batch of 2023, 2024 and 2025 from a recognized university/college For this requirement, highest qualification should be graduate ONLY

Should be open to work in shifts Eligibility criteria will be checked before test process
Selection involves – Aptitude Test & Interview (subject to clearing each level)

Things to carry For Interview:

Updated Resume, Government ID proof and Academic documents (Original and scanned copies)
TCS Application form (Name/DOB/Address in application form should be as per Aadhar card.
Please register your profile under BPS category
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Job Responsibilities

1. Process Management:

Analyze and optimize end-to-end business processes
Develop process flows and implement best practices for continuous improvement
Collaborate with internal clients to tailor BPS solutions.

2. Customer Support (Voice & Chat):

Handle inbound and outbound voice calls and chat interactions
Address customer queries and resolve issues promptly
Document interactions in the CRM system.

3. Data Processing (Non-Voice):

Perform daily data processing transactions
Track and report metrics
Ensure accuracy and efficiency in data handling

Skills Required

Proficiency in MS Office (Excel, Word)
Analytical and logical reasoning abilities
Good communication skills (both verbal and written)
Willingness to work in a 24×7 environment
Basic computer and troubleshooting skills

Selection Process

Aptitude Test: Includes Numerical Ability, Reasoning Ability, and Quantitative Aptitude
HR Interview: Assesses communication skills and cultural fit
Operational Round: Evaluates role-specific skills and knowledge

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TCS BPS (Business Process Services) interview involves understanding both the technical and behavioral aspects of the role. Here’s a comprehensive guide to help you get ready:

Commonly Asked TCS BPS Interview Questions & Sample Answers

1. Tell me about yourself.

Sample Answer:
“I am a recent graduate with a degree in [Your Degree] from [Your University]. I have a strong foundation in data analysis and customer service, having completed internships where I handled data processing and client interactions. I am detail-oriented, quick to learn new tools, and eager to apply my skills in a dynamic environment like TCS BPS.”

2. Why do you want to join TCS BPS?

Sample Answer:
“TCS BPS offers a global platform to work with clients from various industries. The company’s commitment to innovation and career development aligns with my professional goals. I am particularly interested in the opportunity to work on diverse projects and contribute to process optimization.”

3. What is the difference between BPO and BPS?

Sample Answer:
“BPO (Business Process Outsourcing) involves outsourcing specific business tasks to third-party service providers, primarily focusing on cost reduction. BPS (Business Process Services), on the other hand, encompasses end-to-end business solutions, aiming to improve efficiency and add value through process optimization.

4. How do you prioritize tasks in a busy work environment?

Sample Answer:
“I prioritize tasks based on their urgency and importance. I create a to-do list, break down larger tasks into manageable steps, and set realistic deadlines to ensure timely completion.

5. Describe a situation where you worked under pressure.

Sample Answer:
“During my internship, I was tasked with compiling a report on short notice. I prioritized tasks, worked efficiently, and delivered a comprehensive report ahead of the deadline, demonstrating my ability to perform under pressure.

Technical & Role-Specific Questions

1. What is Six Sigma?

Sample Answer:
“Six Sigma is a data-driven methodology aimed at reducing defects and variability in business processes to improve quality. It follows the DMAIC framework (Define, Measure, Analyze, Improve, Control) for existing processes or DMADV (Define, Measure, Analyze, Design, Verify) for new processes.

2. What are KPIs, and why are they essential in BPS?

Sample Answer:
“Key Performance Indicators (KPIs) are quantifiable measurements that reflect the critical success factors of an organization. In BPS, KPIs such as First Call Resolution, Average Handling Time, Customer Satisfaction Score, and Error Rate help measure process effectiveness and efficiency.”

3. Explain the concept of a pivot table in Excel.

Sample Answer:
“A pivot table is a data summarization tool in Excel that allows you to automatically sort, count, and total data stored in one table or spreadsheet. It helps in analyzing and comparing large data sets by grouping and summarizing information.”

Behavioral & Situational Questions

1. How would you handle an irate customer?

Sample Answer:
“I would first listen actively without interruption to understand their concerns fully. I’d acknowledge their frustration with empathy, avoiding defensive responses. After clarifying the issue, I’d propose a solution or escalation path with clear timelines, maintaining a calm and professional tone throughout.”

2. If a client requests a last-minute change, how would you handle it?

Sample Answer:
“I would assess the feasibility of the change, communicate any potential impacts on timelines or resources, and discuss possible solutions with the client. My goal would be to accommodate the request while ensuring quality and efficiency.”

3. How would you ensure timely delivery of a project with tight deadlines?

Sample Answer:
“I would break down the project into smaller tasks, assign realistic deadlines, and monitor progress regularly. I would also maintain open communication with team members and stakeholders to address any issues promptly and ensure timely delivery.”