Sutherland is hiring fresher’s and experienced candidates for the role of Applicant – Associate/Sr. Associate. The complete details about role are as follows.

Sutherland Recruitment For Applicant – Associate/Sr. Associate

Company : Sutherland

Role : Applicant – Associate/Sr. Associate

Degree : Any Graduate/B.E./B.Tech/BSc/BCom/BA/BBA/MBA

Batches : 2025,2024,2023,2022,2021

Experience : 0 – 2 Year’s

Salary : 3 – 8 LPA* (Expected)

Location: Navi Mumbai, India

Job Description:

Associate/Sr. Associate – US Healthcare: Review and analyze CMS-1500 claim forms, validate medical codes using CCI/McKesson, verify coverage on payer websites, and resolve billing discrepancies via voice interactions within the revenue-cycle process.
Associate/Sr. Associate – International Voice Process: Handle customer inquiries across voice, email, and chat channels—addressing complaints, explaining services/products, and ensuring high customer satisfaction with strong typing and communication skills.

Qualifications & Skills :

Candidates pursuing or recently graduated with a Bachelor’s degree in Computer Science, Information Technology, Engineering, or related disciplines are encouraged to apply.
0–2 years of experience (freshers welcome!).
Good verbal and written communication skills in English.
Strong customer service mindset with active email communication skills.
Ability to empathize with customers, manage time effectively, and work independently.
Basic user-level knowledge of Windows operating systems.
Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).
High school diploma or equivalent and above.
A fast-paced, global work environment where your voice matters.
Skills for life: problem-solving, professionalism, adaptability, and communication.
A team that feels like family and celebrates every win—big or small.
A platform to grow quickly within a global MNC with learning and development opportunities.
Recognition and rewards as you shape your career journey.
Location: Work from Office
Shift: Rotational shifts-includes both day and night

Roles and Responsibilities :

Be the primary point of contact for our Business-to-Business customers through email & Chat.
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.

How To Apply For Sutherland Careers :

Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
Click on “Apply Online”.
If you have not registered before, create an account.
After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application form after verification.

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About Sutherland :

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.