NatWest Group is hiring fresher’s and experienced candidates for the role of Customer Service & Operations Credit Analyst. The complete details about role are as follows.
NatWest Group Recruitment | Customer Service & Operations Credit Analyst
Company : NatWest Group
Role : Customer Service & Operations Credit Analyst
Degree : Bachelor’s Degree, Business Administration, Finance
Batches : 2025,2024,2023,2022,2021
Experience : Fresher’s & Experienced
Salary : 3 – 8 LPA* (Expected)
Location : Bangalore, India
Job Description:
Join NatWest Group as a Customer Service & Operations Credit Analyst, specializing in Credit Operations. This role offers an opportunity to deliver successful customer and business outcomes in a fast-paced, engaging environment.
Qualifications & Skills :
- Relevant educational background, such as a degree in Business Administration, Finance, or a related field (preferred but not always specified).
- Customer service abilities along with customer and industry knowledge
- An awareness of changes in trends, policies, and regulations
- An understanding of our industry and its customers
- Experience of managing stakeholder relationships
- Excellent planning and organizational skills with strong attention to detail.
- Ability to perform well under pressure and manage multiple tasks while maintaining high levels of accuracy.
- Experience in credit operations, customer service, or related analytical roles (prior credit skills are beneficial).
- Good communication and interpersonal skills for interacting with customers, colleagues, and stakeholders.
- Proficiency in Microsoft Office (e.g., Excel, PowerPoint) and data entry; ability to operate across multiple systems.
- Analytical mindset to investigate queries, identify trends, and suggest process improvements.
- Understanding of banking processes, policies, and customer needs.
Roles and Responsibilities :
- Review documentation including loan applications, disclosures, and credit evaluations
- Authorise and investigate all credit operations transactions
- Collect and analyse the required information from the customers and businesses
- Review credit operations processes which could be automated or enhanced to improve the customer and business experience
- Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines
- This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
- We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
- We’re offering this role at senior analyst level
How To Apply For NatWest Group Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About NatWest Group :
NatWest Group plc is a British banking and insurance holding company, based in Edinburgh, Scotland. The group operates a wide variety of banking brands offering personal and business banking, private banking, investment banking, insurance and corporate finance.