Genpact is hiring fresher’s and experienced candidates for the role of Technical Associate – Service Desk L1. The complete details about role are as follows.

Genpact Recruitment For Technical Associate – Service Desk L1

Company : Genpact

Role : Technical Associate – Service Desk L1

Degree : Any Graduate,B.Tech/MBA/MSc/MCA ,B.Com,BSc,BBA,BA,BCA

Batches : 2025,2024,2023,2022,2021

Experience : 0 – 2 Year’s

Salary : 3 – 6 LPA (Expected)

Location: Hyderabad, India

Job Description:

In this role, You will be responsible for provisioning & Deprovisioning of applications following the ITIL standard.

Qualifications & Skills :

Minimum Qualifications
•    Graduate in any stream

Preferred Qualifications/ Skills
•    Relevant experience in IT Service Desk or similar domain is preferable.
•    Good communication skills
•    Should have understanding of below Technical Skills:
•    Basic Networking
•    Active Directory
•    Service Request Management
•    O365 Tools
•    PC/Laptop

Roles and Responsibilities : 

•    Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
•    Understanding of IT processes and procedures and willingness to follow them.
•    Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains
•    Provisioning and maintaining Active directory security Groups
•    Provisioning, De-provisioning & maintaining service accounts
•    Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
•    Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design
•    Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
•    Run reports via Active Directory
•    Ability to speak to a non-technical audience about technical problems
•    Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow
•    Knowledge and experience of customer service practices
•    Willing to work in rotational shifts as per customer requirement

How To Apply For Genpact Careers :

1. Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
2. Click on “Apply Online”.
3. If you have not registered before, create an account.
4. After registration, login and fill in the application form with all the necessary details.
5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
6. Provide accurate information in your application.
7. Verify that all the details entered are correct.
8. Submit the application form after verification.

Genpact Apply Link:   Click Here

Telegram Group : Click here 

Join our WhatsApp Group: Click here

All Jobs : Click here

About Genpact :