Genpact is hiring fresher’s and experienced candidates for the role of Process Associate – Customer Service – Voice – English + Hindi. The complete details about role are as follows.
Genpact Recruitment For Process Associate – Customer Service – Voice – English + Hindi)
Company : Genpact
Role : Process Associate – Customer Service – Voice – English + Hindi
Degree : Any Graduate
Batches : 2025,2024,2023,2022
Experience : 0 – 1 Year
Salary : 3 – 6 LPA (Expected)
Location: Hyderabad, India
Job Description:
We are inviting applications for the role of Process Associate, Customer Service
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Qualifications & Skills :
- Graduate (Any Discipline)
- Freshers are eligible.
- Proficiency in spoken & written English & Hindi and with neutral English accent.
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
Roles and Responsibilities :
- Respond to customer queries and customer’s concerns.
- Demonstrates effective, clear, and professional written and oral communication.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
- Provide excellent customer service to our customers.
- You should be responsible for exhibiting capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
- Basic knowledge of how digital payments work is required.
How To Apply For Genpact Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About Genpact :
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.