Genpact is hiring fresher’s and experienced candidates for the role of Process Associate- Customer Care . The complete details about role are as follows.
Genpact Recruitment For Process Associate- Customer Care
Company : Genpact
Role : Process Associate- Customer Care
Degree : Any Graduate
Batches : 2025,2024,2023,2022,2021
Experience : 0 – 2 Year
Salary : 2.5 – 6 LPA* (Expected)
Location : Hanamkonda, Hyderabad, India
Job Description:
Genpact is inviting applications for the role of Process Associate – Customer Care. This entry-level position focuses on delivering high-quality customer support, process improvement, and operational efficiency in a dynamic environment. The role emphasizes innovation, customer focus, and adaptability in a fast-paced BPO/customer service setting.
Qualifications & Skills :
- Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
- Freshers are eligible
- Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
- Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques
Preferred Qualifications/ Skills
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
- Typing speed 40-45 words per minute + 80%+ accuracy
- Should be C1 proficiency.
Roles and Responsibilities :
- Handle multiple chats at the same time (3+ Active Chats simultaneously)
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge from time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business
How To Apply For Genpact Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
Genpact Apply Link: Click Here
Telegram Group : Click here
Join our WhatsApp Group: Click here
All Jobs : Click here
About Genpact :
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.