Firstsource is hiring fresher’s and experienced candidates for the role of International Non Voice Process . The complete details about role are as follows.
Firstsource Walk-In Drive | International Chat Support
Company : Firstsource
Role : International Non Voice Process
Degree : B.B.A/ B.M.S in Any Specialization, B.A in Any Specialization, B.Com in Any Specialization
Batches : 2025 – 2020
Experience : Fresher’s and upto 2 Year
Salary : 2.25-3 LPA* (Expected)
Location : Bangalore, India
Job Description:
International Chat Support roles involve providing real-time customer assistance via live chat to global users, often in a BPO or customer service environment. These positions require handling queries across time zones, languages, and cultures, focusing on non-voice channels like email and chat for efficiency. They are common in industries like e-commerce, tech, healthcare, and finance, and are ideal for freshers with strong written communication skills.
Job Details
- Shift: Rotational shifts (9.5 hrs between 11:30 AM 5:30 AM IST)
- Week Off: Rotational (not fixed Sat/Sun)
- Transport: Cab facility within 25 km radius (2750 for 2-way / 1350 one-way) Free one-way cab for female employees (8:00 PM 6:00 AM)
Qualifications & Skills :
- Freshers & Experienced professionals are welcome! Chat – Customer Support
- Qualification: B.Com, BBA/BBM, BA.
- Customer Support – Chat Process:
- Industry: Customer Service/Technical Support (Chat experience preferred)
- Skills: Good verbal communication + Strong written skills (Writex 60+, B2 above)
Roles and Responsibilities :
- Respond to Customer Inquiries: Provide timely, accurate responses to questions about products, services, billing, or technical issues via live chat, ensuring first-contact resolution where possible.
- Resolve Issues and Complaints: Diagnose and fix problems efficiently, escalating complex cases to specialized teams while maintaining professionalism and empathy, especially in culturally diverse interactions.
- Proactive Engagement: Initiate chats with website visitors to offer assistance, guide them through the site, or upsell services, using tools like co-browsing for better user experience.
- Maintain Records and Follow-Ups: Log all interactions accurately in CRM systems, track resolutions, and follow up on open issues to ensure customer satisfaction.
- Gather Feedback and Report: Collect customer insights post-interaction to improve services, and generate reports on chat metrics like response time and resolution rates.
- Multitask and Manage Volume: Handle multiple chats simultaneously while adhering to SLAs (e.g., response within 1-2 minutes), adapting to peak international hours.
- Ensure Compliance and Quality: Follow company policies, data privacy laws (e.g., GDPR for international clients), and quality standards through regular audits and training.
How To Apply For Firstsource Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
Contact:
- Contact: Madhubala Suresh – 7299080894 or share your CV’s to
Madhubala.Suresh@Firstsource.com
Documents to carry:
- 1. Updated resume
- 2. Aadhar card
- 3. Pan card
- 4. Educational Certificates (1st to 6th marksheet, Provisional marksheet)
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About Firstsource :
Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose.