FedEx is hiring Experienced candidates for Customer Financial Services Representative Role. The complete details about Drive are as follows.
Job Details :
FedEx Recruitment | Customer Financial Services Representative
Company : FedEx
Job Role : Customer Financial Services Representative
Degree : Any Graduate
Batch : 2023 – 2019
Experience : 1 – 2 Year’s
Salary : 6 – 10 LPA* (Expected)
Location : Hyderabad, Mumbai, India
Job Description :
The Customer Financial Services Representative at FedEx plays a critical role in providing exceptional customer service and support related to financial inquiries. This position is responsible for resolving billing issues, processing payments, and assisting customers with account management.
FedEx – Required Qualifications & Skills :
- High school diploma or equivalent; some college coursework preferred.
- Required Experience – 1-2 years collections & disputes, contact with global customers, customer service skills, root causes analysis.
- Skills required – Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team
- Working Skills; Written & Verbal Communication Skills, Negotiation Skills, Problem Solving Skills
- Languages requirement – English is mandatory
- Add value – experience working with third party auditors / customer portals, Bespoke activities, working experience with SAP/Oracle/Salesforce apps
- Experience in OTC/STC process
- Previous experience in customer service or financial services is a plus.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Detail-oriented with excellent problem-solving abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
Roles and Responsibilities :
- You will be a member of the MEISA Ship-To-Collect Team, supporting the MEISA organization and our customers in all matters related with cash application, invoice disputes and collections.
- Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
- Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members
- Respond to customer inquiries regarding billing, payments, and account statements in a timely and professional manner.
- Resolve discrepancies and billing issues by collaborating with internal departments and customers.
- Process customer payments and refunds accurately.
- Maintain up-to-date knowledge of FedEx services and policies to provide accurate information to customers.
- Generate and analyze reports related to customer accounts and financial transactions.
- Assist customers with account setup, adjustments, and credit inquiries.
- Document all customer interactions and transactions in the company’s systems.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement within the company.
- Training and development programs.
Apply To All The Jobs ( Fresher’s & Expereinced ) : Click Here
Interested candidates can apply to the drive before link expires.
FedEx Apply link : Click Here
Note:– Only shortlisted candidates will receive the call letter for further rounds.