Dassault Systemes is hiring fresher’s and experienced candidates for the role of Associate Content Analyst. The complete details about role are as follows.

Dassault Systemes Hiring For QA Manual & Technical Support

Company : Dassault Systemes

Role : QA Manual & Technical Support

Degree : Bachelor’s degree/BE/BTech/ME/MTech

Batches : 2024 and below

Experience : 0 – 3 Year’s

Salary : 5 – 15 LPA* (Expected)

Location : Pune, India

Job Description:

Dassault Systèmes, a global leader in scientific software engineering and the 3DEXPERIENCE platform, is currently hiring for a User Success Engineer role focused on QA Manual & Technical Support (Web Technologies). This position emphasizes ensuring seamless customer experiences with web-based applications (both on-premise and cloud-based), troubleshooting issues, and contributing to quality assurance for CRM and sales pipeline tools. It’s an entry-to-mid-level opportunity ideal for those passionate about customer success and technical support in a collaborative, innovative environment.

Qualifications & Skills :

Education:
BE/BTech/ME/MTech in Computer Science, Information Technology, or related fields. Strong academic performance and no gaps in education are essential.
Experience:
1 to 3 years of professional experience in technical support or customer-facing engineering roles, preferably in a software or technology-based environment, with exposure to CRM or sales pipeline management tools.
Skills & Competencies:
Familiarity with support tools for managing incidents and service requests.
Ability to communicate clearly and effectively, both written and verbal, in English.
Strong interpersonal skills with a passion for customer success.
Analytical mindset with the ability to troubleshoot complex technical issues.
Knowledge of support SLAs and commitment to meeting customer expectations.
Experience with CRM platforms or sales management tools (preferred, but not mandatory).
Bonus Skills & Knowledge (Preferred, but not required):
Familiarity with ENOVIA / PLM (Product Lifecycle Management) tools, cloud technologies, or SaaS-based solutions.
Knowledge of GDPR, DRP (Disaster Recovery Plans), Availability Monitoring, and IT Change Management processes.
Familiarity with CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics) or sales management tools is a significant advantage.
Understanding of APIs and experience on using/supporting APIs is a distinct advantage

Roles and Responsibilities :

CRM & Sales Management Knowledge: A strong understanding of CRM systems and sales pipeline management tools will be beneficial in assisting customers with best practices and troubleshooting.
Incident Management: Utilize support tools to manage incidents, service requests, and support tickets, ensuring that SLAs (Service Level Agreements) are met and issues are resolved promptly.
Analytical Troubleshooting: Apply strong problem-solving and analytical skills to identify and resolve technical issues, ensuring minimal disruption to customers’ sales processes.
Customer Success Mindset: Collaborate with customers to develop creative, innovative solutions to their challenges, helping them optimize their usage of the tool to achieve greater business success.
Testing & Quality Assurance: Assist in QA functional testing to ensure bug-free releases and the delivery of high-quality product updates.
Web Technology Understanding: Demonstrate a solid understanding of web technologies, including client-server architecture, application servers, load balancers, and web services.
Cross-Functional Collaboration: Work closely with teams such as development, product management, and operations to ensure an enhanced customer experience and continuous improvement in our support offerings.ces.
Cross-Functional Collaboration: Work closely with teams such as development, product management, and operations to ensure an enhanced customer experience and continuous improvement in our support offerings.

How To Apply For Dassault Systemes Careers :

Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
Click on “Apply Online”.
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After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application form after verification.

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About Dassault Systemes :

Dassault Systèmes is a multinational software company that specializes in developing 3D design, 3D digital mock-up, and product lifecycle management (PLM) software. Founded in 1981 by French engineer and businessman Bernard Charlès, the company has become a global leader in providing solutions for virtual design, simulation, and collaboration in various industries.

Dassault Systèmes is known for its flagship product, CATIA (Computer-Aided Three-Dimensional Interactive Application), a leading 3D design and modeling software widely used in aerospace, automotive, and industrial design. The company’s software suite also includes SIMULIA for realistic simulation, DELMIA for manufacturing and operations planning, ENOVIA for collaborative innovation, and SOLIDWORKS for 3D CAD design.