Cognizant is hiring fresher’s and experienced candidates for the role of Service Desk Engineer – Voice Process. The complete details about role are as follows.

Cognizant Recruitment For Service Desk Engineer – Voice Process

Company : Cognizant

Role : Service Desk Engineer – Voice Process

Degree : Any Garaduate/ B.E/B.Tech, BCA, B.Sc, M.E/M.Tech, MCA

Batches : 2025,2024,2023,2022,2021

Experience : 0 – 2 Year’s

Salary : 3 – 6 LPA (Expected)

Location: Chennai, India (Hybrid)

Job Description:

Cognizant is currently hiring for the position of Service Desk Engineer – Voice Process, a role integral to their IT support operations. Below is a comprehensive overview of the responsibilities, required skills, and career prospects associated with this position.

Qualifications & Skills :

• Candidates with B.E/B.Tech, BCA, B.Sc, M.E/M.Tech, MCA, or any degree are eligible to apply, typically requiring a minimum of 50-60% aggregate in their academic record (X, XII, Diploma, UG, or PG) with no standing arrears.
• Open to Indian nationals or OCIs residing in India.
• Flexibility to work from any Cognizant office location and in any shift (including night shifts for some roles) is mandatory.
• Experience Level: Primarily aimed at freshers or candidates with 0-1 years of experience.
• Work Model: Hybrid (combination of remote and on-site work, depending on business requirements). No travel is required for this role.

• Must have skills:
  • Spoken English
  • Basics of Computer functions
  • Customer interaction.
  • Basics of Excel.
  • Knowledge of Ticketing system.
• Spoken English: Strong verbal communication skills for effective customer interaction.
• Basics of Computer Functions: Fundamental understanding of IT systems and operations.
• Customer Interaction: Ability to handle customer queries and provide support over voice channels (inbound and outbound calling).
• Basics of Excel: Proficiency in using Microsoft Excel for data handling and reporting.
• Knowledge of Ticketing System: Familiarity with IT service management tools for logging and tracking customer issues.

Roles and Responsibilities : 

Typical responsibilities Business/Customer

• Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding
• Adherence to customer security and compliance requirements
• Adherence to customer communication etiquettes
• Ensure stated productivity requirements for the engagement Project/Process
• Contribution to continuous service improvement plans (CSI) Team/People
• Contribute to and participate proactively in knowledge sharing sessions
• Act as a buddy for new hires Organization
• Adherence to Organizational policies and processes (including Cognizant’s security policies, LP, timelines etc.). Degree of Independence/Supervision required.
• Performs routine and standard tasks independently
• Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work
• Seeks approval for process deviations, for routine and low priority incidents
• Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects

Recruitment Process:

• Typically involves multiple rounds, including a written test (aptitude, logical reasoning, verbal ability), group discussion, technical interview, voice assessment, and HR discussion.
• Candidates may need to provide a passport and PAN number during onboarding.
• Application Process: Interested candidates should apply online through Cognizant’s career portal or other job platforms like freshersvoice.com or myamcat.com. Shortlisted candidates will receive further communication via email.

How To Apply For Cognizant Careers :

1. Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
2. Click on “Apply Online”.
3. If you have not registered before, create an account.
4. After registration, login and fill in the application form with all the necessary details.
5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
6. Provide accurate information in your application.
7. Verify that all the details entered are correct.
8. Submit the application form after verification.

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About Cognizant : 

Cognizant Technology Solutions Corporation is a leading global provider of information technology, consulting, and business process outsourcing services. Headquartered in Teaneck, New Jersey, USA, the company was founded in 1994 in Chennai, India.