CGI is hiring fresher’s and experienced candidates for the role of Service Desk Technician L1 Support. The complete details about role are as follows.
CGI Hiring For Service Desk Technician L1 Support
Company : CGI
Role : Service Desk Technician L1 Support
Degree : Graduate/BCA/BSc/B.Tech
Batches : 2025,2024,2023
Experience : 0 – 1 Year’s
Salary : 5 – 8 LPA* (Expected)
Location : Bangalore, Pune, India
Job Description:
CGI hiring energetic and customer‑focused fresh graduates (B.Sc. CS / BCA / BTECH) to join our Service Desk team. This role involves providing Level‑1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.
Qualifications & Skills :
- B.Sc. Computer Science / BCA / BTECH – 2023 , 2024 or 2025 passed outs.
- Minimum 60% academic score throughout (10th, 12th & UG).
- No active backlogs.
- Strong academic performance and willingness to learn.
Required Skills
- Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
- Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
- Strong communication skills (verbal & written).
- Good problem‑solving and analytical abilities.
- Ability to work in a fast-paced, customer‑centric environment.
- Willingness to work in 24/7 rotational shifts.
Roles and Responsibilities :
- Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
- Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
- Perform password resets, account unlocks, and user access support.
- Log and track incidents in the ticketing system and ensure timely closure as per SLA.
- Escalate unresolved issues to L2/L3 teams.
- Document resolutions and maintain knowledge base updates.
- Deliver excellent customer service and communicate solutions clearly.
Note
- Immediate joiners preferred.
- Training & certification opportunities (ITIL, MS365, ServiceNow basics).
- Health insurance and additional corporate benefits.
- Growth opportunities within IT Support & Infrastructure teams.
How To Apply For CGI Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About CGI :
Join the CGI IIOT team in product development for Industrial IOT switching and routing products that transforms industrial operations. CGI’s IIOT team provides an outstanding, unique experience for software engineers by combining the resources offered by a sizable multi-geography organization and a large campus (with an on-site gym, healthcare, café, social interest groups, and philanthropy) with the startup culture and breadth of growth opportunities that working in a smaller teams can provide.