Capgemini is hiring fresher’s and experienced candidates for the role of Contact Support Group. The complete details about role are as follows.

Capgemini Off Campus Recruitment 2025 | Contact Support Group

Company : Capgemini

Role : Contact Support Group

Degree : Diploma/ Graduate

Batches : 2025

Experience : Fresher’s

Salary : 3.25 LPA* (Expected)

Location: Noida, India

Job Description:

CSG is Capgemini’s Cloud & Infra Services’ (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base. Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer Support Group where you enable speedy and satisfactory incident resolution/escalation to improve the experience of end user. You are required to be flexible in working with clients (24 x 7 rotational shifts) across different Regions and time zones.

Qualifications & Skills :

Candidates must have completed any 3-year diploma / graduation in 2025
Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Should be open to sign Service Level Agreement and KPIs
Candidates must be open to relocate to any location and work in night shifts

Roles and Responsibilities :

Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
Service Delivery – Its our service to the customer and delivering what is expected
Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer

Please Note –

Only shortlisted candidates will be invited for the assessment / selection process
Selection process will be done in virtual mode
Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

How To Apply For Capgemini Careers :

Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
Click on “Apply Online”.
If you have not registered before, create an account.
After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application form after verification.

Capgemini Apply Link: Click Here

Telegram Group : Click here

Join our WhatsApp Group: Click here

All Jobs : Click here

About Capgemini :

Capgemini is a French multinational leader in IT services and consulting, partnering with global businesses to drive transformation through cloud, AI, data, connectivity, digital engineering, and platforms—employing around 340,000 people across over 50 countries.