CACTUS is hiring fresher’s and experienced candidates for the role of Customer Care Advisor. The complete details about role are as follows.
CACTUS Hiring For Customer Care Advisor | Contract Hire
Company : CACTUS
Role : Customer Care Advisor
Degree : Any Bachelor’s Degree
Batches : 2025,2024,2023,2022
Experience : 0 – 2 Year’s
Salary : 3 – 6 LPA* (Expected)
Location : Across India (Remote)
Job Description:
CACTUS is hiring a Customer Care Advisor for our client to provide support to academic and scholarly scientific, technical and medical publishing customers with content hosted on the client’s ScholarOne platform. You will interface directly with our client’s customers and will be the face of the company to them, building and maintaining effective, positive, professional partnerships with customers and becoming a trusted advisor to our clients by troubleshooting their issues. This position is responsible for customer content problem intake and ensuring tickets and issues are fully documented. You will replicate customer problems and perform Tier 1 support, working with technical peers and routing problems efficiently.
This is a remote contractual opportunity for 1 year involving afternoon/night shifts (tentatively 1:30PM – 10:30PM IST & 4:30PM- 1:30 AM IST)
Qualifications & Skills :
- Bachelor’s degree, preferably in computer science, information science, or a related field; lesser degrees must be accompanied by equivalent relevant experience.
- Excellent professional oral and written English communication skills, the ability to communicate factually and accurately with external customers without making unwarranted assumptions, and effective collaborative, dialog-building skills to include listening and Q&A.
- Robust problem-solving abilities and ability to quickly master new tools and techniques.
- Collaborate effectively as part of an international team in a high-performance work environment.
- Past technical support or customer support experience working for a software company.
- Experience with ScholarOne or experience in the STEM publishing industry a plus.
- Experience with Salesforce a plus.
Roles and Responsibilities :
- First point of contact for assistance via phone, e-mail, chat, or customer service systems.
- Gather information from customers to efficiently diagnose and understand issues, leverage exceptional customer service skills to deliver outstanding service to clients by cultivating an extensive understanding of the product.
- Escalate more complex or unique issues to senior staff and follows up with customers accordingly to ensure transparent communication.
- Proactively identify when a customer is at risk and follow the adequate process by raising it to the relevant internal stakeholders.
- Documents detailed support requests and customer interactions accurately and thoroughly.
How To Apply For CACTUS Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About CACTUS :
Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.