Amazon is hiring fresher’s and experienced candidates for the role of IT Support Associate. The complete details about role are as follows.

Amazon Recruitment For IT Support Associate

Company : Amazon

Role : IT Support Associate

Degree : Any Bachelor’s or Master’s Degree, PGDM

Batches : 2025,2024,2023,2022,2021

Experience : 0 – 2 Year

Salary : 3 – 7 LPA* (Expected)

Location : Bangalore, Karnataka, India

Job Description:

IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24×7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Qualifications & Skills :

Bachelor’s degree/Diploma
6 months to 18 months of work experience.
Good communication skills
Proficiency in MS Excel and other Microsoft Office applications
Strong attention to detail and accuracy in data entry
Ability to work independently as well as in a team environment

Roles and Responsibilities :

Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
This role will be working from Bangalore (BLR18) Corporate office.

How To Apply For Amazon Careers :

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After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application form after verification.

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About Amazon :

At Amazon, we’re working to be the world’s most customer-centric company. Driving innovation on behalf of customers is core to our mission. This is an exciting opportunity to join one of the most strategic, impactful, and fastest growing areas within Amazon.