Accenture is hiring fresher’s and experienced candidates for the role of Customer Service New Associate. The complete details about role are as follows.
Accenture Hiring For Customer Service New Associate
Company : Accenture
Role : Customer Service New Associate
Degree : Any Graduate
Batches : 2025,2024,2023,2022,2021
Experience : 0 – 2 Year
Salary : 3 – 7 LPA* (Expected)
Location : Bangalore, India
Job Description:
Customer Service New Associate at Accenture typically involves roles within the Customer Support vertical, focusing on query management and service desk operations. Here are the key details:
Qualifications & Skills :
- Qualifications:Any Graduation
- Years of Experience:0 to 1 years
- Skill required: Retirement Solutions – Customer Service
- Good communication skills
- Open to working in night shift and rotational shifts
- Open to working 5 days from office
- Strong communication and teamwork abilities.
- Strong communication skills (verbal and written)
- Knowledge of customer support metrics
- Ability to handle customer queries, escalations, and complaints
- Proficiency in providing resolutions within Service Level Agreements (SLAs)
Roles and Responsibilities :
- Manage and resolve customer queries via phone, email, or chat
- Handle escalations and complaints from dissatisfied customers
- Provide accurate, satisfactory answers to customer inquiries
- Ensure customer satisfaction with products, services, and features
- Collaborate with internal teams to meet customer needs
- Work as an individual contributor within a team, following general guidelines
- Manage deliverables and assist the team as needed
- Familiarize oneself with current information about available services and products
- Perform needs assessments to recommend appropriate goods and services
Work Environment:
- Open to working in rotational shifts, including night shifts
- May require working 5 days from the office (e.g., Bangalore location)
- Involves routine problem-solving with reference to established guidelines
- Interaction primarily within the team and with direct supervisors
- Detailed to moderate instructions provided for daily tasks and new assignments
How To Apply For Accenture Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About Accenture :
- Accenture is a global professional services company with expertise in digital, cloud, and security services, operating across more than 40 industries.
- Employs over 699,000 people, serving clients in 120+ countries, with a focus on technology and human ingenuity.