Virtusa is hiring fresher’s and experienced candidates for the role of L1 Support Engineer. The complete details about role are as follows.
Virtusa Off Campus Hiring For L1 Support Engineer
Company : Virtusa
Role : L1 Support Engineer
Degree : Any Graduate
Batches : 2026 – 2023
Experience : 0 – 2 Year’s
Salary : 3 – 7 LPA* (Expected)
Location : Bangalore, India
Job Description:
This is an L1 Support Engineer position in the Managed Services category. The role focuses on providing first-level support for Supply Chain Management (SCM) applications. You will handle customer queries, troubleshoot issues, manage tickets, and support operational excellence in a 24/7 rotational shift environment.
Qualifications & Skills :
- Any Bachelor’s Degree
- Work Experience: 0 – 2 years
- Strong communication and customer-handling skills
- Ability to work in a 24/7 rotational shift (mandatory)
- Understanding of software applications used to track merchandise and delivery processes
- Good problem-solving and analytical skills
- Ability to document processes and maintain SOPs
- Team collaboration skills
Roles and Responsibilities :
Service Delivery & Communication
- Respond to user inquiries, access problems, and issues with Supply Chain (SCM) applications via email, phone, or ticketing tools
- Communicate daily with various customers to manage relationships and ensure high satisfaction levels
- Prepare and communicate timely reports to business stakeholders regarding operational breaches and service status
- Collaborate closely with peer department personnel and specialists on tasks outside immediate scope
Technical Support & Troubleshooting
- Handle incoming queries and help requests from end-users; perform initial problem assessment and detail gathering
- Reproduce reported problems and attempt resolution through available self-services
- Identify repeated issues and escalate them for permanent resolution at higher levels
- Understand software applications used to track merchandise and remain aware of all steps in the delivery process
Operational Excellence
- Maintain detailed records of user issues and support processes by opening and managing help desk tickets
- Create, edit, and maintain department-wide Process Documents and Standard Operating Procedures (SOPs)
- Guide operations teams regularly on operational breaches and update procedural knowledge
- Identify ways to improve product delivery and take action when delays occur
- Work in a 24/7 Rotational Shift (mandatory requirement)
How To Apply For Virtusa Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About Virtusa :
Virtusa is a global IT services and digital engineering company that helps clients with digital transformation, application development, cloud, data, and managed services. It has a strong presence in India (including Bengaluru) and focuses on delivering technology solutions across various industries.