Tata Communications is hiring fresher’s and experienced candidates for the role of Customer Service – Operations. The complete details about role are as follows.
Tata Communications Recruitment For Customer Service – Operations
Company : Tata Communications
Role : Customer Service – Operations
Degree : Any Graduate / Bachelor’s Degree
Batches : 2026,2025,2024,2023,2022,2021
Experience : 0 – 4 Year’s
Salary : 3 – 15 LPA (Expected)
Location: Pune, India
Job Description:
Tata Communications is hiring for an entry-level opportunity within its customer service and operations functions. The role is suitable for graduates who want to begin their career in a professional technology and telecommunications environment.
The position involves handling day-to-day operational activities, responding to customer or internal requests, updating information in business systems and ensuring assigned tasks are completed accurately and within the required timelines.
Candidates should have good communication skills, basic computer knowledge and the ability to follow defined processes. This type of role can be a good starting point for freshers who want to gain experience in customer service, telecom operations, service management and business processes.
Qualifications & Skills :
- Graduate with 0-4 years of experience
- Should have Knowledge of Routing protocols such as BGP, OSPF
- Basic knowledge of protocols such as SSH, TCP/IP, IPSEC
- Knowledge of SDWAN concepts such as Controllers, analytics, Versa Director
- Troubleshooting knowledge on routers of any OEM such as Cisco, Fortinet, Versa, Meraki
Other Knowledge & Skills
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
Roles and Responsibilities :
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
How To Apply For Tata Communications Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About Tata Communications :
Tata Communications is a global professional services company that helps organizations manage risk, insurance, retirement and health-related challenges. The company works with businesses and institutions across many industries and countries. Tata Communications’s operations involve areas such as risk management, insurance broking, data and analytics, consulting and business services. It provides opportunities for graduates and experienced professionals across a wide range of business and corporate functions.