Guidehouse is hiring fresher’s and experienced candidates for the role of Junior Service Desk Engineer. The complete details about role are as follows.
Guidehouse Recruitment For Junior Service Desk Engineer
Company : Guidehouse
Role : Junior Service Desk Engineer
Degree : Any Graduate
Batches : 2026,2025,2024,2023,2022
Experience : 0 – 2 Year’s
Salary : 3 – 6 LPA (Expected)
Location: Hyderabad, India
Job Description:
We are looking for motivated and enthusiastic individuals to join our Business Applications Support Team as Junior Service Desk Engineers. This role provides an excellent opportunity for early-career professionals to build expertise in enterprise cloud applications, business processes, and enterprise technology.
Qualifications & Skills :
- Ø Engineering / Science graduate (or equivalent qualification).
- Ø Experience Criteria: Fresher
- Ø Strong verbal and written communication skills in English.
- Ø Basic hands-on knowledge of laptops, desktops, and peripherals.
- Ø Understanding of operating systems (Windows) and MS Office tools.
- Ø Good problem solving and analytical skills
- Ø Ready to work in rotational shifts covering 24/7 support
What Would Be Nice to Have:
- Ø Strong problem-solving mindset and willingness to learn.
- Ø Ability to quickly grasp new tools, technologies, and processes.
- Ø Good customer service orientation and teamwork skills.
Key Competencies:
- Customer Focus
- Communication & Collaboration
- Analytical Thinking
- Learning Agility
- Process Adherence
Roles and Responsibilities :
- Ø Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support.
- Ø Provide technical assistance to global users through calls, chats, and tickets.
- Ø Log, prioritize, and manage incidents and service requests in the ticketing system as per defined SLAs.
- Ø Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps.
- Ø Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices.
- Ø Escalate or route complex issues to next-level IT support teams following standard procedures.
- Ø Maintain proper documentation of incidents, solutions, and user interactions.
- Ø Follow IT policies, processes, and information security guidelines.
- Ø Work in night shifts to support users across the USA and other global locations.
How To Apply For Guidehouse Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About Guidehouse :
At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.