Oracle is hiring fresher’s and experienced candidates for the role of Systems Analyst 1-Support. The complete details about role are as follows.
Oracle Hiring For Systems Analyst 1-Support
Company : Oracle
Role : Systems Analyst 1-Support
Degree : Any Bachelor’s degree
Batches : 2026,2025,2024,2023,2022,2021
Experience : 0 – 2+ Year’s
Salary : 3 – 10 LPA (Expected)
Location: Bangalore, India
Job Description:
As a Systems Engineer, you will interface with the customer’s IT staff on a regular basis. Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.
Qualifications & Skills :
- Bachelor’s degree in Computer Science, Information Technology, Engineering, MIS, or a related field (or equivalent practical experience).
- 0–2+ years of experience in technical/customer support, IT services, help desk, or related fields.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills (English proficiency required).
- Ability to work in a fast-paced environment, multitask, and handle customer-facing situations professionally.
Preferred/Helpful Skills:
- Experience with Oracle products (databases, cloud services, applications, or industry-specific like Health/EMR).
- Knowledge of SQL/databases, scripting, operating systems (Linux/Unix), networking, or ticketing/monitoring tools.
- Customer service orientation and familiarity with ITIL or support processes.
- For some roles: US citizenship (due to client/government contracts) and security clearance eligibility.
Roles and Responsibilities :
- Serving as the primary point of contact for customer inquiries via phone, email, chat, or ticketing systems.
- Investigating and resolving client issues through front-end analysis, user shadowing, workflow testing, and back-end troubleshooting (e.g., logs, database queries, server cycles).
- Managing service requests/tickets, escalating complex issues, and collaborating with internal teams.
- Participating in on-call rotations (including evenings/weekends/holidays for critical issues).
- Contributing to knowledge sharing and process improvements.
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- After registration, login and fill in the application form with all the necessary details.
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- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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