Salesforce is hiring fresher’s and experienced candidates for the role of Associate Technical Support Engineer. The complete details about role are as follows.
Salesforce Recruitment For Associate Technical Support Engineer
Company : Salesforce
Role : Associate Technical Support Engineer
Degree : Any Bachelor’s degree
Batches : 2026,2025,2024,2023,2022,2021
Experience : 0 – 2 Year’s
Salary : 3 – 10 LPA (Expected)
Location: Bangalore, India
Job Description:
This is an entry-level/junior technical support position in Salesforce’s Support Success Organization. The role focuses on providing technical assistance to customers using Salesforce products (including data/integration platforms like those from the former Informatica suite). You will help ensure customer success, resolve issues, and contribute to long-term customer loyalty in a fast-paced, customer-facing environment.
Qualifications & Skills :
- B.E., B.Tech, MCA degree or equivalent technical experience.
- 0–2 years of industry experience in supporting mission-critical software/components (freshers or recent graduates are encouraged to apply).
- Strong analytical and problem-solving skills.
- Ability to quickly learn new technologies and thrive in a fast-paced environment.
- Excellent communication skills — able to explain technical concepts clearly.
Required Skills:
- Strong troubleshooting and debugging abilities.
- Ability to navigate ambiguous or undefined problems and think abstractly.
- Good understanding of technical concepts in software support.
Roles and Responsibilities :
- Respond to customer-submitted support cases and help diagnose technical issues.
- Troubleshoot product bugs, configuration problems, integration failures, and other issues.
- Reproduce problems in test environments and write clear bug reports for Engineering.
- Collaborate with senior engineers and cross-functional teams to escalate and resolve complex cases.
- Document solutions and contribute to internal knowledge bases/help articles.
- Provide timely updates to customers and ensure high customer satisfaction.
- Deliver excellent customer experience while meeting defined service level agreements (SLAs).
How To Apply For Salesforce Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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