• Bachelor’s degree in Computer Science, Information Technology, Engineering, MIS, or a related field (or equivalent practical experience).
• 0–2+ years of experience in technical/customer support, IT services, help desk, or related fields.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills (English proficiency required).
• Ability to work in a fast-paced environment, multitask, and handle customer-facing situations professionally.

Preferred/Helpful Skills:

• Experience with Oracle products (databases, cloud services, applications, or industry-specific like Health/EMR).
• Knowledge of SQL/databases, scripting, operating systems (Linux/Unix), networking, or ticketing/monitoring tools.
• Customer service orientation and familiarity with ITIL or support processes.
• For some roles: US citizenship (due to client/government contracts) and security clearance eligibility.

• Serving as the primary point of contact for customer inquiries via phone, email, chat, or ticketing systems.
• Investigating and resolving client issues through front-end analysis, user shadowing, workflow testing, and back-end troubleshooting (e.g., logs, database queries, server cycles).
• Managing service requests/tickets, escalating complex issues, and collaborating with internal teams.
• Participating in on-call rotations (including evenings/weekends/holidays for critical issues).
• Contributing to knowledge sharing and process improvements.

How To Apply For Oracle Careers :