S&P Global is hiring fresher’s and experienced candidates for the role of Customer Support Analyst. The complete details about role are as follows.
S&P Global Hiring For Customer Support Analyst
Company : S&P Global
Role : Customer Support Analyst
Degree : Any Graduate
Batches : 2025,2024,2023,2022,2021
Experience : 0 – 2 Year’s
Salary : 3 – 8 LPA* (Expected)
Location : Hyderabad, India
Job Description:
We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading solutions. You may evolve your career within the Client Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles.
Qualifications & Skills :
- Bachelor’s degree and/or equivalent related work experience
- Strong knowledge of internet applications
- Proficient in MS Office Suite
- Interest in the Capital Markets and the financial markets
- Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele
- Exceptional interpersonal skills that encourage healthy dialogue and trusted client relationships
- Good organizational and time-management skills to adhere to deadlines and deliverables
- Ability to work independently while still interacting within an integrated team structure
Roles and Responsibilities :
Monitor all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in a timely manner, in coordination with the global support team (US, EMEA and HK)
• Cover EMEA hours
• Serve as a direct conduit for all sell-side and buy-side clientele, across all facets of client service and application support
• Host client meetings to assist with training, product demos and transactional support
• Producing scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion
• Trouble-shoot client issues to pinpoint root cause and remediation steps
• Partner with Product Build teams to prioritize, track and resolve production issues, to extinguish client interruptions
• Partner with Product Specialists to share client feedback and understand strategic road maps
• Partner with Professional Services with client onboarding events to ensure appropriate training and user access
• Keep abreast of market & regulatory changes that impact service activities, and adapting new team policies/procedures as needed
• Cross-train with global counterparts to ensure depth of application knowledge and client coverage
How To Apply For S&P Global Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About S&P Global :
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.