Concentrix is hiring fresher’s and experienced candidates for the role of Sr. Technical Representative – Global Service Desk. The complete details about role are as follows.
Concentrix Recruitment For Sr. Technical Representative – Global Service Desk
Company : Concentrix
Role : Sr. Technical Representative – Global Service Desk
Degree : Bachelor’s or Master’s degree
Batches : 2025,2024,2023,2022,2021,2020
Experience : 1 – 3 Year’s
Salary : 3 – 10 LPA* (Expected)
Location : Gurugram, India
Job Description:
The position’s responsibilities require independent analyses, communication and problem-solving. The Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
Qualifications & Skills :
Education: Bachelor’s Degree Preferred
Certifications: Certification or courses or Degree in computer Knowledge like BCA/MCA/Btech or Diploma courses in Computer Science or likewise
- Complete all assigned, mandatory training within the timeframe provided
- Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
Years of Experience: 1 – 3 Years of Experience
Roles and Responsibilities :
- To assist all our users with any logged IT related incident when called upon.
- To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications.
- To accurately record, timely update and document tickets with relevant and detailed information.
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately
- Assist with resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.\
- Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.
- Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.
- Consistently support and demonstrate the company mission and values.
- Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks.
- Execute resolutions to problems and follow standard practices.
- Combine technical expertise with customer service to work towards a resolution.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently.
- Maintain a high level of customer satisfaction and quality support to end-user.
How To Apply For Concentrix Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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