CSG is hiring fresher’s and experienced candidates for the role of Technical Support Analyst. The complete details about role are as follows.
CSG Recruitment For Technical Support Analyst
Company : CSG
Role : Technical Support Analyst
Degree : Graduate/BE/B.Tech
Batches : Any Batch
Experience : 2+ Year’s
Salary : 5 – 15 LPA* (Expected)
Location : Noida, Uttar Pradesh, India
Job Description:
We’re excited to learn more about you and how your experience can strengthen our team to provide Level 2 Support to customers – resolving technical issues / error messages encountered by customers in a live production environment.
Qualifications & Skills :
- A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
- 2+ years of work experience in software industry and application support experience.
- Sound knowledge on Billing and Rating.
- Good knowledge of Telecommunication environment and customer services procedures.
- Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge.
- Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Linux, Shell, Perl, Python, SOAP, REST, Tuxedo, XML
- Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas.
- Customer facing skills to perform on-site support for customers who have purchased the services.
- Experience in Incident/Problem/Change/Knowledge Management.
- Experience in Automation Frameworks would be a plus.
- Experience with CI/CD tools including Jenkins.
- Experience working with Kubernetes would be a plus.
- Experience working with monitoring tools as ELK, Grafana etc.
- ITIL accreditation will be an advantage.
- Works well within a team environment.
- Able to communicate effectively to convey and clarify information.
- Good written and verbal communication skills.
- Able to communicate in English (Advanced) and one additional language is preferred.
Roles and Responsibilities :
- Provides Level 2 Support to customers – resolving technical issues/error messages encountered by customers in a live production environment.
- Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
- You must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.
- It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to initiate and track the service activation process.
- Must be aware of bulk provisioning process.
- Supports customers per the details contained in the customer maintenance and support contracts.
- Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
- Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
- Analyze and debug CSG product applications.
- Ensures CSG Support Tool is always updated with the latest ticket details.
- Delivers product installations according to internal procedures.
- Assist direct line manager with reporting on KPIs and team progress.
- Escalates opportunities and/or issues according to established procedures.
- Performs Application Health Check.
- Works on performance issues.
- Works in different business times and on-call 24hs / 7 days Shift work, stand by support and working on weeknights/weekends/public holidays is required
- Ad-hoc occasional travel to customer sites.
How To Apply For CSG Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About CSG :
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.