Calix is hiring fresher’s and experienced candidates for the role of IT Support Analyst I. The complete details about role are as follows.
Calix Recruitment For IT Support Analyst I
Company : Calix
Role : IT Support Analyst I
Degree : Any Graduate
Batches : 2024 – 2019
Experience : 1 – 4 Year’s
Salary : 3 – 15 LPA* (Expected)
Location : Bangalore, India
Job Description:
The primary responsibility for this role will be to assist the Information Technology department with all aspects of technology as it relates to Calix. This includes, but is not limited to, user support, hardware setup, maintenance, and service, with a focus on assisting with network operations and troubleshooting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Qualifications & Skills :
- Post-secondary education in Technology or equivalent experience
- Minimum of 2 years’ experience in similar roles
- Experience in working with teams
- Experience troubleshooting Windows and MacOS, O365, cloud-based technologies
- Basic understanding of the TCP/IP networking stack, familiarity with DNS, DHCP, IPv4, IPv6 and other TCP networking fundamentals
- Experience in troubleshooting and resolving WiFi and wired network issues, including forwarding loops, packet loss, latency, IP address conflicts, 802.1x access control
- Experience with the following vendors, Zscaler, Aruba Wireless, Palo Alto Firewalls, Cisco (Route / Switching / Firewalls) a plus but not required
- Azure or AWS networking a plus but not required
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
- Basic skills in the following areas: hardware, software, cloud-based concepts and technologies, networking, and troubleshooting
Education, Certifications and Professional Licenses
- Minimum 2-year degree or similar technical training and experience
- CompTIA Core or Net+ Certifications a plus
- CCNA qualification preferred
Roles and Responsibilities :
- Provide a high level of customer service while supporting Calix team members in a fast-paced environment. Support includes, but is not limited to, laptops, mobile and data devices, cloud-based technologies
- Maintain incoming incidents and service requests by managing service desk ticketing system and personal queues
- Maintaining and troubleshooting of laptops, desktops, printers, mobile devices, etc.
- Support a variety of operating systems, software, email, infrastructure, and cloud-based technologies
- Hardware and software asset tracking and inventory management
- Provide on-site technical support at special events, e.g., executive speeches, press conferences, etc.
- Communicate and collaborate frequently with end users as well as with local, regional, and global support teams
- Document and update NetOps related instructions and procedures as required
- Process and troubleshoot NetOps related tickets; triage, troubleshoot, resolve tickets
- Escalate incidents to level 3 NetOps support when required including all necessary incident related information
How To Apply For Calix Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About Calix :
Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.