Movate is hiring fresher’s and experienced candidates for the role of Customer Support Engineer. The complete details about role are as follows.

Movate Career 2025 | Customer Support Engineer

Company : Movate

Role : Customer Support Engineer

Degree : Any Bachelor Degree

Batches : 2025 – 2022

Experience : 0 – 2 Year’s

Salary : 3 – 8 LPA* (Expected)

Location : Chennai, India

Job Description:

This is a Customer Support Engineer position focused on delivering direct technical support to external customers in an enterprise environment, emphasizing clear communication, task ownership, and efficient case resolution for storage-related issues.

Qualifications & Skills :

Preferred: College degree with basic knowledge of storage technologies.
Required experience: Direct customer support via phone and electronic means; working in an enterprise setting; familiarity with storage components and infrastructure.
Key skills: Strong problem-solving and non-linear thinking; professional handling of challenging situations; ability to proactively call customers for issue resolution; adherence to standard operating procedures (SOPs); excellent organizational skills for multitasking and cross-functional project execution; minimum typing speed of 40 WPM.
Additional: Ability to meet case management SLAs; ownership of cases and routing processes; familiarity with Hitachi Vantara products or similar storage platforms is desired.

Roles and Responsibilities :

Communicate clearly and precisely with customers in written and verbal formats, while maintaining accurate, timely records in the case tracking system.
Own tasks end-to-end, drive collaboration with other teams, and ensure diligent completion.
Analyze, document problems, recommend solutions, and escalate issues to leadership as needed.
Work enthusiastically in a dynamic environment, organizing ideas and adapting communication to audiences.
Adhere to processes, policies, and company values; act as a team player and role model.
Share daily reports before end of shift and ensure no backlog of cases or emails within shift duration.

How To Apply For Movate Careers :

Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
Click on “Apply Online”.
If you have not registered before, create an account.
After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application form after verification.

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About Movate :

Movate (formerly CSS Corp) is a digital technology and customer experience services company dedicated to disrupting the industry through boundless agility and human-centered innovation. They specialize in IT services, digital transformation, technical support, and customer experience solutions, empowering businesses with infrastructure, engineering, and enterprise product services. With a global presence, Movate focuses on addressing customer needs via cutting-edge digital technologies.