Adobe is hiring fresher’s and experienced candidates for the role of Apprentice – Customer Engineering. The complete details about role are as follows.

Adobe Hiring For Apprentice – Customer Engineering

Company : Adobe

Role : Apprentice – Customer Engineering

Degree : Graduate/Undergraduate/Post-Graduate

Batches : 2025,2024,2023

Experience : Fresher’s

Salary : 3 – 5 LPA* (Expected)

Location : Noida, India

Program Duration: 6 months

Job Description:

Adobe is looking to engage and groom passionate, enthusiastic, and product-support-focused talent to join its India Customer Engineering business unit. This team supports Adobe Experience Cloud products, onboarding new customers and serving as the single point of contact for enterprise clients. As part of this program, apprentices will be trained to deliver high-quality technical support, manage customer issues within service levels, and gain exposure to enterprise product ecosystems.

Qualifications & Skills :

Completed any Undergrad course in 2023/24 OR Completed any Post Graduate course in 2023/24/25
Strong analytical and problem-solving skills
Excellent communication skills in English (written & verbal)
Ability to multitask and work under pressure
Recent graduates or professionals with 6 months – 1 year experience

Skills and Technical Knowledge

Front-End Development: HTML, AngularJS, React, UI, JavaScript, CSS
Java Technologies: Java, J2EE, Servlets, JSP, JSTL, Spring, Hibernate
Scripting & Programming: PHP, Python, PySpark
Web Development: XML, XHTML, JavaScript, JSP, RESTful Web Services, CMS tools
Database: Strong SQL knowledge and hands-on with at least one database
Operating Systems: Exposure to Windows, Linux, iOS
Additional: Digital marketing knowledge is an advantage

Roles and Responsibilities :

Act as the first point of contact for customer concerns relating to technical issues.
Advocate for customers and represent their needs to internal product teams.
Provide timely responses and resolutions to product/technical inquiries.
Deliver solutions within established SLA guidelines.
Stay updated on customer priorities and critical business events.
Record and document customer issues per process guidelines.
Troubleshoot and qualify cases before escalating to engineering.
Answer product functionality/usage queries.
Handle high-priority technical issues.
Contribute by creating knowledge base articles, whitepapers, and forum participation.
Participate in 24×7 shift coverage.

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About Adobe :

Adobe Inc. is an American multinational software company founded in 1982, renowned for its creative and digital experience solutions that power everything from graphic design to marketing analytics.

Its flagship products include the Creative Cloud suite (featuring Photoshop, Illustrator, and Premiere Pro) and Document Cloud (with Acrobat for PDFs), serving over 30 million subscribers worldwide.

As of 2025, Adobe continues to innovate in AI-driven tools like Firefly, while facing ongoing antitrust scrutiny over its acquisitions, yet maintaining a market cap exceeding $200 billion.