Sharp Brains is hiring fresher’s and experienced candidates for the role of Deskside Support – L1. The complete details about role are as follows.
Sharp Brains Hiring For Deskside Support – L1
Company : Sharp Brains
Role : Deskside Support – L1
Degree : Any Bachelor Degree
Batches : 2025 and below
Experience : 0 – 2 Year’s
Salary : 4 – 8 LPA* (Expected)
Location : Chennai, India
Job Description:
The Deskside Support – L1 (also referred to as Desktop Support Technician L1) is an entry-level IT support position recruited by Sharp Brains, a staffing and recruitment firm specializing in IT services and consulting roles. This role focuses on delivering frontline technical assistance to end-users, handling day-to-day IT issues, and ensuring minimal downtime for hardware, software, and peripherals.
Qualifications & Skills :
- Bachelor of Engineering,Bachelor Of Science,Bachelor Of Technology,Bachelor Of Commerce,Bachelor Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Master Of Commerce,Master Of Comp. Applications,Master Of Business Adm.
- Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs.
- Provide hands & feet support for Servers or Networking activities as required the specified location/facilities
- Support manufacturing-related IT equipmentand applications as per SOP provided.
- Assist the remote party with resolution by performing physicalactivity under direction(e.g. Customer Network Team).
- Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)
- Installation, Move,Add, and Change (IMAC) of Customer IT Assets
- VIP Support – generally involves providing tailored and proactive IT support to the VIP targeted and ensuringthey feel comfortable with the audio-visual equipment and peripherals being used.
- Support conference rooms, telepresence, network, internet, and voice servicesand equipment (ex: audio/video, networking, and unified communications)
- Management of non-PC IT equipment – maintain asset lists for non-PC devices,such as servers, printers, and phones. Respond to customers’ requests for updates under the instructions and guidance of BH.
- Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.
- Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customerwill provide specifictraining and instruction if needed.
- Mobile Phone Support — Triage, asset Management, Configuration and Support as required.
- Support for special events (Internal and External), recurring meetings, or afterhours will be required on T&M chargeable basis
- Be responsible for H&Easpects, collaborate with Desktop relatedinfrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.
- The ability to speak English and the local language(basic).
About the job
- Position: Deskside Support – L1 Support
- Working Hours: Business Working Hours (On-Site)
- Contract Duration: 01 – Year
- Contract Type: B2B – Freelancing
- Compensation: $ 25 Per Day
- Location: Chennai, Tamil Nadu, India
Roles and Responsibilities :
- Responds to and diagnoses complex hardware, softwareand network incidents under general supervision.
- Prioritize and resolve customerand other team issues as soon as possible.
- Ensure that incidents and requests are handled accordingto customer PriorityMetrics. As needed, escalate tickets.
- Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.
- Participates activelyin projects as assigned.
- Perform Over Time duties when necessary(Pre-approved by CustomerTeam Leader)
How To Apply For Sharp Brains Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
Sharp Brains Apply Link: Click Here
Telegram Group : Click here
Join our WhatsApp Group: Click here
All Jobs : Click here
About Sharp Brains :
At Sharp Brains, we are your premier IT Services & Solutions Provider based in the UK, dedicated to meeting your business’s unique needs with tailor-made solutions.