Sutherland is hiring fresher’s and experienced candidates for the role of Associate- Customer Support. The complete details about role are as follows.
Sutherland Hiring 2025 | Associate- Customer Support
Company : Sutherland
Role : Associate- Customer Support
Degree : Graduate, Diploma
Batches : 2025,2024,2023,2022,2021
Experience : Fresher’s and upto 2 Year’s
Salary : 3 – 6 LPA* (Expected)
Location : Bhopal, India
Job Description:
Graduate Engineer trainee is responsible for providing manufacturing and/or engineering process support in accordance with documented procedures and practices. Responsible for the development, implementation, improvement, and continuous reinforcement that are utilized in the local business.
Qualifications & Skills :
- High school diploma or equivalent and above.
- 0–2 years of experience (freshers welcome!).
- Good verbal and written communication skills in English.
- Strong customer service mindset with good communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills
Additional Information:
Working Location: Bhopal
Timings: 8 hours per day plus a 1-hour break; 5 or 6 days per week
Perks: Cab facilities available (within 25 km of the office location)
Roles and Responsibilities :
- Be the primary point of contact for our Business-to-Business customers through Calls..
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
How To Apply For Sutherland Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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About Sutherland :
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers – a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible – instantaneous, relevant, predictive and frictionless.