Ericsson is hiring fresher’s and experienced candidates for the role of Service Desk Engineer. The complete details about role are as follows.
Ericsson Hiring For Service Desk Engineer
Company : Ericsson
Role : Service Desk Engineer
Degree : Any Bachelor’s degree
Batches : 2025,2024,2023,2022,2021
Experience : 0 – 2 Year’s
Salary : 3 – 8 LPA* (Expected)
Location : Bangalore, India
Job Description:
We are currently seeking a proactive and dedicated Service Desk Engineer to join our dynamic team. In this pivotal role, you are assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
Qualifications & Skills :
- Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
- Industry experience: Telecom
- Years of experience: 0-2 years
- Certifications: Any Certification related to Telecom shall be an added advantage
- Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation.
- Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
Roles and Responsibilities :
- Service Alarm Monitoring
- Alarm Management for the assigned Network Services
- Ticket Management
- Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
- Work Order Handling
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
- Ticket creation for Proactive Generator deployment
- Call handling for SWC Queries.
- SAR (Site access request) creation for OLO, power activities
- Validation and approval of SAR’s applied by SWC’s
- Handling functional Mailboxes
- Key authorization for SAR activities based on SWC request
- Attending the calls within SLA’s for supporting SWC’s
- Locking/Unlocking Nodes for planned activities
- Work towards KPI & Balanced Scorecard parameters
- Work towards the IPM parameters assigned by the Shift Manager
- To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
- Adherence to the organizational guidelines & departmental processes & procedures
How To Apply For Ericsson Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
Ericsson Apply Link: Click Here
Telegram Group : Click here
Join our WhatsApp Group: Click here
All Jobs : Click here
About Ericsson :
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.