Precisely is hiring fresher’s and experienced candidates for the role of Associate Support Engineer. The complete details about role are as follows.

Precisely Recruitment For Associate Support Engineer

Company : Precisely

Role : Associate Support Engineer

Degree : Any Bachelor’s Degree

Batches : 2025,2024,2023,2022,2021

Experience : 0 – 2 Year

Salary : 3 – 7 LPA* (Expected)

Location : Bangalore, India (Hybrid)

Job Description:

Associate Support Engineer is responsible for providing first level support for Precisely products to its customers. It is a customer facing role, you need to be passionate towards serving customers, troubleshooting, and finding solutions.

Qualifications & Skills :

Ideally, a degree or equivalent from any recognized academic institution is necessary.
Computer savvy. Proficient and knowledgeable in working on a laptop/desktop.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
0-1-year intern/project experiences in some or all of the technologies listed in Preferred requirements section.
Self-learning abilities with a combination of self-study/e-learning and hands on training.
Very good communication skills, proficient in English language.
Customer centric mind-set and attitude to help/serve others.
Good troubleshooting skill to analyze technical problems, find root cause and drive resolution.
Individual to demonstrate professional ethics and values that are move aligned to Precisely.
Technical knowledge on any or all is required: Operating systems like Linux/Unix/AS400/AIX/Mainframe, Databases: Oracle, MS SQL, Cloud platform: Google, AWS, Azure, SAP.
Coding knowledge in Java, C, C++, C#, Python will be essential; Networking and security knowledge are very good to have for some of the product support.
Good to have knowledge or experience on Sterling B2B Integrator or Sterling File Gateway.

WORKING HOURS & OFFICE –

Bengaluru – Hybrid
~9 hours shift (flexible to work in shifts)
24×5 – Weekdays
On-call – Weekends

Roles and Responsibilities :

Receive telephone calls and emails from English-speaking customers/partners concerning technical issues. Open Support cases for each call and update cases in the call tracking system on a consistent basis.
Take ownership of customer/partner inquiries and gather and analyses appropriate diagnostic information. Follow up consistently with customers/partners as promised/agreed upon and subject to published service level agreements (SLAs).
Escalate internally when necessary and follow through on all commitments. Understand the Severity of the issue and follow the internal escalation paths in a timely manner. Provide escalation assistance.
Keep customers/partners informed of how and when problems are resolved within the severity levels timeframe, always communicating in a professional manner both verbally and in written form.
Provide the customer/partner all the steps taken to resolve the incident.
Assist internal resource such as pre-sales or services engineers during product demonstrations, installations, machine upgrades and product upgrades remotely over the telephone and via E-mail.
Interface with development staff to test and resolve customer/partner issues. Interface with Product Management foe enhancements request.
Compose FAQ’s, document solutions, and knowledgebase items. Review of knowledgebase documentation prior to publication.
Interface with Support teams in EMEA, APAC and the USA and with teams in the wider Precisely family.
Develop new skills in the company’s technical community.
Extend knowledge to be able to support additional Precisely products and technologies.
Individual should be comfortable working in any shifts (incl. night shifts) based on business need.
Other duties may be assigned.

How To Apply For Precisely Careers :

Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
Click on “Apply Online”.
If you have not registered before, create an account.
After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application form after verification.

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About Precisely :

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk.