Cognizant is hiring fresher’s and experienced candidates for the role of SPE-CX-Multi Channel Helpdesk. The complete details about role are as follows.

Cognizant Recruitment For SPE-CX-Multi Channel Helpdesk

Company : Cognizant

Role : SPE-CX-Multi Channel Helpdesk

Degree : Any Graduate,B.E, B.Tech, MBA, MSc, MCA ,B.Com, BSc, BBA, BA, BCA

Batches : 2025,2024,2023,2022,2021

Experience : 0 – 2 Year’s

Salary : 3 – 8 LPA (Expected)

Location: Bangalore, India

Job Description:

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in delivery management within the Hi-Tech and Devices domain. With a hybrid work model and day shifts you will play a crucial role in enhancing customer experience and ensuring seamless operations. Your contributions will directly impact our companys success and societal advancement.

Qualifications & Skills :

Minimum Qualifications
•    Graduate in any stream

Preferred Qualifications/ Skills

• Possess a strong background in delivery management with a focus on Hi-Tech and Devices.
• Demonstrate excellent problem-solving skills and the ability to work under pressure.
• Exhibit strong communication and interpersonal skills to effectively interact with clients and team members.
• Have a keen attention to detail and a commitment to delivering high-quality service.
• Show proficiency in using helpdesk software and tools to manage customer inquiries.
• Display a proactive approach to identifying and addressing potential issues before they escalate.
• Maintain a customer-centric mindset prioritizing the needs and satisfaction of clients.

Certifications Required

ITIL Foundation Certification or equivalent in service management.

Roles and Responsibilities : 

• Provide exceptional support across multiple channels to ensure customer satisfaction and efficient issue resolution.
• Oversee the delivery management process ensuring timely and accurate service delivery to clients.
• Collaborate with cross-functional teams to enhance service quality and operational efficiency.
• Utilize technical expertise to troubleshoot and resolve complex issues within the Hi-Tech and Devices domain.
• Implement best practices in service management to optimize helpdesk operations.
• Analyze customer feedback to identify areas for improvement and drive continuous enhancement.
• Develop and maintain comprehensive documentation for helpdesk processes and procedures.
• Coordinate with stakeholders to align helpdesk services with business objectives and customer needs.
• Monitor helpdesk performance metrics to ensure adherence to service level agreements.
• Facilitate training sessions for team members to enhance their technical and customer service skills.
• Engage in proactive communication with clients to manage expectations and build strong relationships.
• Support the integration of new technologies to improve helpdesk capabilities and customer experience.
• Contribute to the development of innovative solutions to address emerging customer needs.

How To Apply For Cognizant Careers :

1. Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
2. Click on “Apply Online”.
3. If you have not registered before, create an account.
4. After registration, login and fill in the application form with all the necessary details.
5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
6. Provide accurate information in your application.
7. Verify that all the details entered are correct.
8. Submit the application form after verification.

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