Merck Group is hiring fresher’s and experienced candidates for the role of System Engineer. The complete details about role are as follows.

Merck Group Recruitment 205 | System Engineer

Company : Merck Group

Role : System Engineer

Degree : BE/B.Tech/BCA/3 years Diploma in CSE, IT

Batches : 2023,2022,2021,2020,2019,2018,2017

Experience : 2 – 5 Year’s

Salary : 5 – 15 LPA (Expected)

Location : Bangalore, India

Job Description:

Merck Group is currently recruiting for the position of System Engineer at their Bengaluru office. This full-time role is integral to their IT operations, focusing on end-user support, system maintenance, and collaboration with global teams.

Qualifications & Skills :

• Positive person with can do attitude.
• BE/B.Tech/BCA/3 years Diploma in CSE, IT.
• Experience in Life Sciences/Healthcare industry preferred
• Not from Help desk / Service engg (BPO set-up). We need on-site support team.
• In-depth knowledge of application-relevant IT processes; Superb social skills, especially in terms of: Teamwork; Client orientation; Communication skills; Change and innovation; Pronounced knowledge of the company (e.g. corporate guidelines, strategy, and values); Good command in oral and written English.
• 2-5 or more years in a L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support& collaboration.
• Highly proficient in Windows hardware and software support
• Good knowledge of O365, Outlook, other standard office applications.
• Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, etc.
• Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting.

Roles and Responsibilities : 

As a System Engineer at Merck Group, your responsibilities will include:

• Providing day-to-day IT support to local and remote offices/end users via the ticketing system, in-person support, IT support line, email, and instant messaging.
• Monitoring, maintaining, and continually improving IT service levels at the sites while reporting relevant KPIs and statistics.
• Working on the installation, configuration, and ongoing usability of end-user equipment, including laptops/desktops, mobile phones, printers, other peripheral equipment, and software.
• Assisting with image builds and coordinating with various teams for the setup of user accounts.
• Installing and configuring new hardware and software as required, ensuring accurate reporting of software usage.
• Ensuring licenses are acquired through proper channels before installation, and accurately maintaining asset records post-installation.
• Supporting IT equipment deployment for staff onboarding and offboarding, ensuring proper tracking for IT asset management.
• Supporting services related to Lifecycle Management, IT Asset Management, License Management, and User Access Management for end-user software and hardware.
• Collaborating with global teams to resolve complex IT-related issues.
• Participating in the Vulnerability Management process and taking ownership of any high or critical vulnerability closures requiring local on-site intervention.
• Documenting IT management activities.
• Communicating with end users regarding local outages, service degradations, planned downtime activities, and global initiatives that impact local users.

Perks & Benefits:

• We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

How To Apply For Merck Group Careers :

1. Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
2. Click on “Apply Online”.
3. If you have not registered before, create an account.
4. After registration, login and fill in the application form with all the necessary details.
5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
6. Provide accurate information in your application.
7. Verify that all the details entered are correct.
8. Submit the application form after verification.

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About Merck Group :

Merck Group is a global leader in science and technology, operating across healthcare, life science, and electronics sectors. With a commitment to innovation and excellence, Merck fosters a diverse and inclusive work environment that empowers employees to contribute meaningfully to the company’s mission.