Concentrix Recruitment For Analyst – Planning & Scheduling
Qualifications and Skills Required :
- Any Bachelor’s Degree with relevant experience
- Batches are from 2025 – 2021
- Both fresher’s and experienced candiadtes are eligible to apply
- 0 – 2 year’s experienced are eligible
- Location is Hyderabad ,India
- Problem analysis and solving
- Learning, adaptability and attention to detail
- Good Analytical and Problem-solving capabilities,
Education Qualification:– Graduation Key skills & Knowledge:
- Team handling and Contact Centre Workforce Management experience
- Extensive experience with WFM software
- Comfortable in fast-paced environment
- Ability to simplify complex operations into repeatable processes
- Ability to make decision in time sensitive ambiguous situation
- Knowledge of Contact Centre methodologies and operational principles
- Knowledge of IEX is essential
- Excellent communication skills
- Analytical – Able to analyze data and draw insights
- High level of accuracy and attention to detail
- Innovative and able to influence
- Must have experience to handle Capacity Planner and Scheduling teams
You will responsible for :
- Planning & Scheduling
- Managing WFM Personnel
- Manpower Planning, Scheduling, Transitioning new logos.
- Updating & maintaining master trackers
- Preparing and publishing periodic reviews for management
- Preparing PowerPoint and other presentations
- Forecasting knowledge and able to forecast basis different methodologies.
- Running scenarios and simulations basis requirement
- Data reporting to other departments like Finance, IT Operations etc.
- Creating Interactive Dashboards for Client and Delivery
- Recognize and recommend operational and support improvements for the enterprise.
- Creating Schedules and lead the weekly scheduling performance review and provide recommendations.
- Administration of communication to and from Operations and other support departments.
- Collect, analyze and report historical center performance statistics.
- Understanding of Workload and HC calculations
CGI Hiring For Associate Software Engineer
Qualifications and Skills Required :
- Any Bachelor’s Degree with relevant experience
- Knowledge of IT applications, systems and networks
- Both fresher’s and experienced candiadtes are eligible to apply
- 0 – 2 year’s experienced are eligible
- Location is Bangalore ,India
- Problem analysis and solving
- A strong passion for IT and software technology, with an interest in consulting.
- High performance and accountability, with a proactive approach to problem-solving.
- Excellent communication and interpersonal skills.
- Learning, adaptability and attention to detail
- Good Analytical and Problem-solving capabilities,
- Ability to learn and adapt to latest technologies.
- Any IT skill such as Unix, Network, Python, Scripting, Database will be added advantage
- Willingness to learn new emerging technologies
- Adhere to work schedules, attendance and leave policies.
- Expected to work in a 24/7 environment on rotational shifts
- Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards Participate in the recruitment process for initial member screening
- Excellent communication skills to be able to interact with decision makers at customer organizations
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